Community Outreach & Engagement Professional

Humana • Rockford, IL

2d • Hybrid

About The Position

Become a part of our caring community and help us put health first The Community Management Professional builds visibility and credibility of the organization's products and services through intentional, consistent, and frequent community engagement. This role strategizes methods to scale communities and drive greater connections among community members and engages new community members. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. They will play a critical role in helping to identify and address disparities in health care access, service provision, satisfaction, and outcomes.

Requirements

• Must reside in the state of Illinois in the Greater Rockford region
• Minimum of two (2) years of experience in community outreach, marketing, sales or related field of equivalent work experience
• Ability to communicate effectively to senior leadership, team members, and with the community
• Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
• Experience working with cross-functional teams and translating requirements between business, project management and community projects or programs
• Committed to improving the health of Illinoisans and reducing health disparities
• Adhere to Humana's Tuberculosis (TB) screening program; screening for TB required
• Adhere to Humana’s Driver safety program and have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• Bachelor's degree
• Experience in managed care or health insurance
• Prior experience with Illinois Medicaid
• Knowledge of community health and social service agencies and additional community resources
• Working knowledge regarding health disparities and health equity
• State Insurance License in Accident and Health within state(s) of assigned territory

Responsibilities

• Supporting the implementation of the Community Engagement Team for the Humana Illinois Medicaid Market by working collaboratively with the Health Equity, Clinical, Quality, Provider Engagement and Member Experiences teams.
• Travel throughout region to provide education about the organization to promote enrollment
• Establish relationships and actively engage with communities and community-based entities to inform and address local health equity issues (Local, Regional).
• Work with provider relations to develop marketing opportunities within health centers and physician offices
• Maintain working knowledge of covered benefits and program changes
• Coordinate community health fairs and other informational events
• Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations
• Support core strategies that include authentic community engagement, working in priority communities, using data to inform practices, and seeking feedback from Member, Provider, and Community Advisory Groups to inform the development and delivery of programs and services that eliminate health disparities
• Reside in the same region where they are assigned to work
• Assist in coordination of Associate Engagement activities to benefit Community Partners
• Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the Medicaid program- including occasional night and weekend events

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees