Community Outreach Coordinator

Fleet Feet•Virginia Beach, VA

About The Position

The Community Outreach Coordinator at Fleet Feet Virginia Beach focuses on building relationships within our current running community as well as reaching new running and fitness communities in our surrounding area. This position supports store leadership in retaining our customer base, achieving sales objectives, and acquiring new customers. This position allows you to work collaboratively with Store Management and Staff, various departments of the Fleet Feet Store Support Team, and the local community. The person in this role is also expected to work on the floor fitting customers on a regular basis in order to maintain a connection to the customer experience, to receive feedback from customers directly, and to partner with colleagues to market upcoming events. We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Requirements

Passion for Fleet Feet’s mission and the ability to effectively communicate the value that Fleet Feet adds to the community
Outstanding communication skills in multiple environments and with a range of audiences (internal and external)
Ability to multitask, prioritize, and make efficient decisions independently and collaboratively
Flexible and adaptable; Ability to work a flexible schedule which can include weekends and some holidays
Working knowledge of Microsoft Office, Canva, and the GoogleSuite
Experience with Run Specialty or working within the running community experience
Connections to the local community

Responsibilities

Develop and strengthen relationships with diverse community organizations, running groups, and other stakeholders
Collaborate with store leadership to manage events that drive in-store sales
Adhere to all Fleet Feet Brand Standards and Guidelines
Manage website and social media content utilizing resources and materials provided by Fleet Feet for local events that appeal to a diverse population
Regularly work floor shifts and serve customers using the most current Fleet Feet outfitting experience
Communicate to all staff about upcoming events and ensure they are confident in marketing upcoming events to customers
Provide support to the Retail Experience Manager during floor shifts and be a positive role model for coworkers