Community Office Assistant

UMH Properties, Inc.•Goshen, IN

43d•Onsite

About The Position

The purpose of the Community Office Assistant position is to support the Community Manager in handling all duties required to keep each community running as well as working together to ensure UMH standards are consistently maintained for residents and employees.

Requirements

Strong customer service skills and the ability to provide the UMH standard of service
Ability to work as part of a team as well as independently to complete job duties
Strong time management and organizational skills
Willingness to attend periodic trainings on procedures and laws as they pertain to the job duties

Responsibilities

Assist the Community Manager with collecting rent
Assist the Community Manager with the process of selling and renting of homes
Support efforts necessary to regularly inspect and maintain the community to consistently provide an attractive, clean and safe place to live.
Help enforce community rules and regulations
Assist with supervising of maintenance staff
Maintain working knowledge and application of the Americans with Disabilities Act as it pertains to various aspects of the community
Maintain working knowledge and application of the Fair Housing Act and other local laws as they pertain to the sale, rental and financing of homes in our communities
Assist with monitoring rent payments and take action to ensure timely rent payments by residents
Follow UMH rent collection procedures
Learn and adhere to state specific guidelines on commencing eviction actions against residents who are delinquent in paying their rent or in violation of community rules.
Answer phones, take messages, coordinate with Community Manager on responding to resident needs
Interface with residents, applicants, contractors and outside vendors
Input checks into the Rent Manager System
Enter bills for the community into the Rent Manager System
Organize and file electronic and paper documents
Clean and organize the office on a regular basis
Communicate professionally and respectfully with coworkers, managers and community residents.
Closely follow UMH procedures for managing the community
Consistently meet UMH standards for quality and safety
The position includes all other responsibilities that may be necessary to fulfill the duties associated with the position or as may be assigned.