Community Microlender, Philadelphia

Finanta•Philadelphia, PA

About The Position

The position of Community Microlender will utilize the affinity group lending model to provide small dollar, character-based loans to entrepreneurs and consumers in a group setting. The Community Microlender will increase the customer base, manage access to technical assistance and training, and originate, underwrite, and close microloans.

Requirements

Bilingual Spanish/English proficiency.
Proficiency in Microsoft Products; with strong skills in Excel.
Capacity to learn departmental software systems and databases, including but not limited to Customer Relationship Management software, SPARK, The Exceptional Assistant (TEA) and cloud-based programs like Microsoft 365 and Power BI.
Customer service.
Public speaking.
Ability to work effectively with internal staff, clients, key stakeholders, and other professionals.
Strong analytical, time management, and organizational skills and the capacity to integrate diverse objectives with a high level of attention to detail.
The ability to maintain a high degree of accuracy.
Strong written and verbal communication skills.
Ability to work effectively with racially and socially diverse individuals.
Bachelor's degree or equivalent professional experience in a relevant field such as financial management, small business management, business administration or economics.
Minimum one year with a not-for-profit organization.
Understanding of basic principles of accounting, finance and financial analysis helpful.
Lending
Develop a plan to increase customers with annual goals and objectives
Host or attend informational sessions to promote the program
Seek client referrals
Perform intake process for potential customers and input data into the appropriate software system
Maintain accurate record of prospects
Conduct general underwriting to determine eligibility
Follow established process for declining or approving the loan
Coordinate with lending support to prepare closing documentation and check requests
Coordinate closing with group members
Provide closing information to appropriate department
Coordinate payment information
Support the collection process
Support defaults and foreclosures according to policy
Determine group contribution for loan loss and manage the documentation
Coordinate additional payments
Coordinate loan loss escrow
Assure the development of action plans including technical assistance
Review and document progress on action plans semi-annually
Manage and track technical assistance provided
Implement end of cycle activities including exit survey, job creation, self-assessment, and other identified documentation
Assess eligibility and terms of subsequent cycles
Maintain program success stories
Document program impact as directed
Quarterly Coaching Sessions and Annual Performance Planning
Department Meetings
Delinquency Meetings
Opportunities Meeting, Company Progress Report
Responsible for promotion of other lending products
Participate in training, assessments, and surveys as directed
Special Events Attendance & Support
The employee is frequently required to stand, sit, talk and hear.
The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Travel in a wide geographic area is required approximately 30% of the time. Employee must hold a driver's license and able to drive, and able to travel outside of the office for meetings, conferences, client visits and other job-related commitments.