Community Marketing Manager

KOHO

1d•Remote

About The Position

We’re looking for a Community Marketing Manager to join our team for a role to work remotely based in Canada. Reporting to the Director, Integrated Marketing, you’re going to be a part of a team that is responsible for the entire marketing funnel for KOHO. The Community Marketing Manager, who is equal parts creator and connector, will own our community presence across Reddit, Trustpilot, and all other social channels while building a VIP user program that gives real customers a voice in our product roadmap. You'll blend creative content production with hands-on community engagement, working closely with both internal resources and an external agency to keep our social feeds fresh, relevant, and on brand.

Requirements

2-5 years in community management, social media or creator marketing
Experience in managing online forums (Reddit, Discord, Trustpilot etc…)
Strong project management instincts
Comfort managing feedback loops with agencies and design resources
Excellent written communication with the ability to shift tone from playful social posts to professional review responses

Nice To Haves

Experience with user research, beta groups, focus groups or product feedback loops

Responsibilities

Own and grow KOHO's Reddit community, responding to users and escalating issues to User Success
Monitor and manage our Trustpilot presence: flag negative reviews, coordinate resolution, and drive review generation
Be the voice of the user internally, surfacing community sentiment to Product Marketing
Create compelling organic social content (static, video, memes, UGC) tailored to each platform
Partner with our creative agency to source, brief, and approve assets that resonate with KOHO's audience based on what's performing in their feeds
Maintain a content calendar that balances brand storytelling, product education, and community engagement
Build and manage a group of VIP KOHO users who serve as an always-on focus group and beta testing cohort
Design the program structure: recruitment, incentives, communication cadence, and feedback loops
Coordinate with Product to route beta features to this group and synthesize their input into actionable insights
Plan and execute community events (virtual and in-person) that deepen user loyalty and generate content
Manage event logistics, promotion, budgets, and post-event recaps