Community Manager-Henry

Central City Concern•Portland, OR

6d•Onsite

About The Position

The Community Manager’s primary role is to ensure that the properties meet all ownership goals and objectives, to enforce Central City Concern’s policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time

Requirements

High school diploma or equivalent
Three years of experience in property management or housing to include:
a. One year of lead or supervisory experience OR
b. One year of experience assisting a Community or Property Manager OR
c. One year of a combination of the above
Working knowledge of landlord tenant law
Knowledge of financial & project management concepts preferred
Strong mathematical skills and basic understanding of property budgets and financial accounting
Experience in community development and working in multi-cultural organizations and communities is a significant plus
Demonstrated knowledge of mental health diagnosis and chemical dependency desirable.
Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
Must pass a pre-employment drug screen and background check.
Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, operate mechanical equipment, and climb stairs, with reasonable or no accommodation.
Ability to travel between properties frequently and quickly, to climb stairs, and walk through multiple units per day.
Must adhere to agency non-discrimination policies.
Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.

Nice To Haves

Knowledge and/or experience with Low-Income Housing Tax Credit (LIHTC)
Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial driver's training within 60 days of being an approved driver and continued recertification training.

Responsibilities

Represent CCC in a positive and professional manner at all times.
Act as the company's primary coordinator to assure that the company’s efforts fully meet and exceed property management obligations.
Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
Under the direction of the Portfolio Operations Manager, assist in the development of operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
Administer budgets, review and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Portfolio Manager.
Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
Complete resident income certifications and recertification in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
Coordinate collection and documentation of all revenues following lease obligations of tenants and CCC’s policies on accounts receivable.
Follow confidentiality guidelines for all resident, property, owner, and CCC information at all times.
Direct the day-to-day activities of other property staff.
Develop, hire, discharge, evaluate performance, coach and discipline staff with direction from Portfolio Operations Manager and Corporate HR Department.
Accurately record time worked; adhere to time keeping guidelines including approving site staff time records on a daily basis.
Administer leasing efforts, including reviewing tenant billings, analyzing lease clauses, and preparing vacancy reports, enforcing tenant compliance, and performing landlord obligations.
Identify leasing prospects and occasionally respond to routine leasing inquiries.
Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
Work with Portfolio Manager to identify, engage and supervise property vendors.
Facilitate regular meetings between Resident Services, community partners, and building staff
Establish and maintain collaborative working relationships between departments and with coworkers.
Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.
Ability to work as a team member and to establish priorities; ability to display a non-judgmental attitude, and willingness to learn new skills.
Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
Perform other duties as assigned by the Portfolio Operations Manager.

Benefits

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package that includes base wages, medical, dental, vision, and voluntary plans.
Central City Concern also takes employees’ financial wellness into consideration and provides a rich retirement match.
Generous paid time off plan beginning at 4 weeks of PTO accrual per year!
Accrual amount/rate increases with longevity.
Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule)
Comprehensive Medical, Vision, and Dental insurance coverage.
Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!

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