Community Manager, Education

Cantina•Los Angeles, CA

1d•$72,500 - $80,000

About The Position

We’re looking for a Community Manager - Education to own user and creator education across Cantina. This role sits at the intersection of community, product, and content, with clear ownership over our Help Center and educational resources . You’ll be responsible for how creators learn to use Cantina—what resources they find, how clearly concepts are explained, and how effectively we remove friction throughout the creator journey. Education at Cantina goes beyond written documentation and includes tutorials, walkthroughs, live learning moments, and community-based education that reflect the platform’s social and creative nature. In addition to creating and maintaining education content, you’ll serve as a key feedback bridge between creators/users and the Product team , surfacing recurring questions, friction points, and opportunities for improvement. This role is ideal for someone who has owned or led creator/ user education initiatives and is ready to take on broader responsibility while remaining hands-on with the community.

Requirements

3 -4 years experience leading creator or user education initiatives, including onboarding programs, training sessions, workshops, or structured learning content
Strong ability to explain creative or technical concepts in a clear, approachable, and actionable way, including teaching workflows, features, and best practices in digital products or platforms
Experience creating educational content across formats, such as guides, tutorials, Help Center articles, walkthroughs, or newsletters
Excited to become deeply fluent in Cantina by actively using the product and developing a strong understanding of its tools, workflows, edge cases, and creator experience
Highly organized and able to independently own recurring education and content responsibilities, including updates and iteration
Collaborative by nature, with experience working cross-functionally to support creator success

Nice To Haves

Experience supporting creators or users on fast-evolving platforms or tools
Familiarity with creators tools, AI tools, or no-code platforms
Experience working in early-stage or rapidly changing product environments

Responsibilities

Serve as the go-to expert on Cantina’s product , owning a deep understanding of tools, workflows, edge cases, and creator use cases across the platform.
Own and maintain Help Center articles, ensuring documentation is clear, accurate, and up to date
Proactively identify gaps in creator education and create new resources, guides, or training to address them
Design education that goes beyond written documentation , including tutorials, walkthroughs, live learning moments, workshops, and community-based learning experiences
Ensure education resources are easy to discover and accessible across Cantina, including within the Help Center and community touchpoints.
Continuously evaluate and improve how creators learn Cantina’s tools , workflows, and best practices throughout their lifecycle on the platform
Educate and enable internal team members (Community, Product, Marketing) so they can better support and guide creators
Act as a bridge between Community and Product , synthesizing recurring creator and user feedback into clear, actionable insights
Partner closely with Product and Marketing teams to stay aligned on launches, updates, and changes that impact education content
Track and report the most common friction points, questions, and feature misunderstandings