Community Living Shift Supervisor

Behavioral Health Allies•Kansas City, MO

20d•Onsite

About The Position

The Shift Supervisor (SS) is the lead staff member on shift within a Community Living home and serves as the Program Manager’s on-site extension. While the Shift Supervisor does not hold formal supervisory authority for employment decisions, they provide daily oversight, training, coaching, and direction to Direct Support Professionals (DSPs) to ensure safe, consistent, and high-quality services. Shift Supervisors play a critical role in maintaining daily structure, accountability, and continuity of care. They model expectations, ensure required tasks are completed, support client engagement, and escalate concerns to the Program Manager. This role is essential to the smooth operation of the home. This is a safety-sensitive position. Shift Supervisors must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained. Shift Supervisors implement supports using the principles of Applied Behavior Analysis (ABA), working in close collaboration with Behavioral Clinicians to carry out evidence-based interventions, skill-building programs, and behavior support strategies with fidelity.

Requirements

High School Diploma or equivalent required
Minimum of six (6) months experience in a residential or direct support role required, one (1) year of experience preferred
Experience working with individuals with developmental disabilities and/or challenging behaviors
Strong ability to model expectations and lead peers by example
Working knowledge of Behavior Support Plans (BSPs) and Individual Support Plans (ISPs)
Ability to coach peers respectfully and professionally
Strong organizational and follow-through skills
Ability to identify issues and escalate concerns appropriately
Effective verbal and written communication skills
Demonstrated reliability, accountability, and professionalism
Working knowledge of DMH, Medicaid, and Community Living standards
High accountability and follow-through
Ability to lead calmly and decisively in high-pressure situations
Excellent verbal and written communication abilities
Knowledge of crisis management, safety, and compliance standards
Must maintain sufficient physical stamina, balance, coordination, and emotional regulation to actively lead within residential homes throughout the duration of a shift.
Must be able to implement and sustain trained crisis intervention and de-escalation procedures (PCM) safely and effectively.
Must demonstrate the ability to remain calm, alert, and physically capable during high-stress or physically demanding situations involving individuals with challenging behaviors.
Must possess the fine motor, gross motor, and sensory abilities necessary to assist with daily living supports, operate household and documentation systems, and respond to emergencies safely and effectively.
Must be able to safely operate a motor vehicle and transport individuals served in accordance with program requirements and applicable laws.
Must be able to safely administer medications as trained and authorized, in accordance with BHA policies and regulatory requirements.

Nice To Haves

Prior lead, mentor, or informal leadership experience strongly preferred

Responsibilities

Models respectful, trauma-informed interactions with individuals served
Ensures DSPs maintain professional conduct and respectful language
Addresses concerns immediately when dignity, safety, or respect is compromised
Ensures individuals feel safe, supported, and valued throughout the shift
Ensures BSPs, ISPs, and daily routines are followed as written
Models and reinforces person-centered language, choice, and autonomy
Supports DSPs in implementing individualized supports consistently
Ensures client needs, preferences, and goals are reflected in daily activities
Implements behavior support and skill-building interventions using ABA principles and evidence-based practices
Maintains fidelity to clinical programming and seeks clarification when plans are unclear or barriers arise
Models and encourages meaningful client engagement and relationship-building
Supports participation in community outings and activities when scheduled
Reinforces inclusive practices and positive social interactions
Communicates relevant observations to the Program Manager
Supports daily living activities, health needs, and behavioral supports as required
Observes staff implementation of supports and provides real-time coaching
Assists with monitoring client well-being and reports concerns promptly
Supports medication routines and health-related tasks per training and policy
Transports individuals served to appointments, outings, and community activities as required
Administers medications and completes MAR documentation in accordance with training, physician orders, and BHA policy
Encourages client independence through daily routines and activities
Assists DSPs in using everyday moments as skill-building opportunities
Reinforces positive progress and effort for individuals served
Helps maintain structured, predictable routines within the home
Ensures required documentation is completed accurately and on time for all employees on shift
Audits shift reviews, event reports and Medication Administration Records (MAR) daily and follows up with DSPs on missing or incomplete entries
Ensures daily checklists are completed, including cleaning, documentation, and safety tasks
Reports concerns, incidents, or compliance issues to the Program Manager
Upholds BHA policies, procedures, and ethical standards
Works closely with Behavioral Clinicians (BCBAs/Behavior Specialists) to implement BSPs, skill-acquisition programs, and environmental strategies
Participates in coaching, modeling, and feedback to improve ABA implementation and outcomes
Provides on-shift training, coaching, guidance, and support to DSPs
Assists with on-the-job training for new or developing staff
Communicates clearly with the Program Manager regarding shift issues, staffing, or performance concerns
Completes delegated tasks assigned by the Program Manager
Supports a positive, respectful, and team-oriented shift culture
Collaborates with nursing and clinical team to ensure proper and effective person centered supports
Ensures staffing assignments are followed and attendance is verified at the start of each shift
Reports staffing gaps immediately and assists in identifying coverage
Assists with filling shifts when needed by contacting available staff
Maintains calm, steady leadership during high-stress or crisis situations
Supports crisis response using approved PCM techniques
Audit and follow up on daily shift reviews, MAR’s and event reports
Audit and follow up on client expenses, ensuring all receipts are uploaded and documented as outlined to BHA standards
Ensure daily cleaning, documentation, and safety checklists are completed
Support staff training and skill reinforcement during shifts
Assist with grocery planning and ensuring adequate food and household supplies
Support weekly meal planning and client involvement in meal choices
Conduct basic safety and environmental checks of the home
Ensure required forms and logs are completed and escalated as needed
Implements reinforcement strategies, prompting procedures, and behavior-reduction strategies as outlined in BSPs and clinical programming
Collects required behavioral and skill-acquisition data accurately and in real time, per clinical direction
Verifies staff attendance and role assignments at shift start
Reports call-offs or no-shows immediately to the Program Manager
Assists with securing coverage for open shifts
May adjust on-shift task assignments to ensure ratios and safety are maintained
Conduct staff training, supervision, and performance evaluations as assigned
Participate in on-call rotations
Transition between homes as needed for operational and individual needs
Complete all documentation, billing, and reporting requirements in accordance with BHA and regulatory guidelines
Uphold BHA’s mission and values in all work performed