Supervisor - Supported Community Living

CARING HANDS & MORE LLC • Iowa City, IA

2d • $35,000 - $40,000 • Onsite

About The Position

As a Site Supervisor (SS) you make a genuine difference in the lives of the Individuals we serve. This position of direct leadership over one or more sites will advance the personal independence, dignity, and growth of the individuals we serve, and the DSP staff you support. Key Responsibilities As a Site Supervisor, you will take ownership in the operation of the site(s) you oversee. Aspects of this ownership include creating a “play-book” for your sites. This document will provide guidance for your DSP staff and may include: Shift specific duties and responsibilities. Access information for technology and med cabinet. Important contact information for yourself, on-call staff, the Program Manager for the site and emergency services. As a Site Supervisor, you will support and coach your staff through job shadowing, training and modeling desired outcomes. You will provide constructive feedback through regular site meetings and staff evaluations. You will work with your staff to address any house concerns, scheduling concerns or other barriers to their success or the success of the individuals we serve. You will work as a team with your DSPs to strategize the best plan to provide for the needs of all the individuals in the house as well as supporting your growth and independence then share this information with your Program Manager and take part in strategic planning. As a Site Supervisor, you will work closely with your Supervisor (Program Manager) to plan and coordinate services for the individuals we serve. Your Program Manager will provide information about the individuals we serve that may affect the operations of your site. This may include information concerning personal or group safety, special needs, social history or known traumas. Your Program Manager will be your go-to for periodic updates, questions, support and additional training. As a Site Supervisor, you will schedule staff to ensure the individuals we serve have the supports required for safety and success. This will require the Site Supervisor to work direct care shifts as needed. Site Supervisors serve as on-call staff on a rotating schedule. As a Site Supervisor, you will take the lead role in medication management for your site(s). This includes communication with pharmacies when needed, picking up medications, correctly entering the medication in the eMARS , organization and monitoring of the medication cabinet(s) (including appropriate counting and reporting of Schedule II drugs) and reporting any errors to your immediate supervisor. You will also take the lead in setting appointments and transportation for the individuals we serve. These may include doctor’s, dental, vision and specialist appointments. You will enter these appointments into Therap to provide an additional avenue of communication to other programs. As a Site Supervisor you will monitor safety supports. These might include communication with staff concerning safety and security of the living environment, oversight of internet/phone activities if they prove a safety concern, providing support for snow removal and/or salting of walking surfaces during inclement weather, and responding to reports of any unsafe conditions. This includes creating and following-up on work orders to ensure completion of needed repairs. You will also take ownership in the inspection, oversight, verification and in some instances, completion of site-specific cleaning and upkeep responsibilities. In taking ownership in site operations, you will be responsible for ensuring your site(s) have the necessary supplies to maintain a clean and safe environment for the individuals we serve. One of the most important responsibilities of a Site Supervisor is communication. You will be interacting with the individuals we serve and DSPs daily. Listening and appropriately responding to the concerns of both the individuals we serve and your DSP staff is crucial in supporting personal advocacy and development. Site Supervisors will maintain professional boundaries as they perform the role of mentor to their DSP staff and the individuals we serve. As a Site Supervisor you are responsible for assuring the completion and accuracy of required shift documentation for all direct care shifts, including both service documentation (ISP) and MARs. Documentation must be completed before the end of each shift so your role in providing supports for your DSP staff will be critical for their success. This might include additional training, relieving staff of direct support duties while they complete their documentation, or scheduling overlapping shifts to ensure success. You will review documentation daily to ensure all shift and MARs documentation is complete and follow-up with staff who have not met their requirements. Documentation oversight is a core responsibility of this role to maintain compliance with state and federal regulations.

Requirements

• A passion to support others, respect for individual differences, and the ability to advocate for the best plan of action for the individuals we serve are the most important requirements of this position.
• Sound judgement and good decision-making skills are extremely important.
• A willingness to learn new skills and new ways to deliver services to the individuals we serve is crucial to personal and professional growth.

Nice To Haves

• Acceptable driving record is preferred to assist individuals in the community.

Responsibilities

• Creating a “play-book” for your sites.
• Support and coach staff through job shadowing, training and modeling desired outcomes.
• Provide constructive feedback through regular site meetings and staff evaluations.
• Work with staff to address any house concerns, scheduling concerns or other barriers to their success or the success of the individuals we serve.
• Work as a team with DSPs to strategize the best plan to provide for the needs of all the individuals in the house as well as supporting your growth and independence then share this information with your Program Manager and take part in strategic planning.
• Work closely with your Supervisor (Program Manager) to plan and coordinate services for the individuals we serve.
• Schedule staff to ensure the individuals we serve have the supports required for safety and success.
• Take the lead role in medication management for your site(s).
• Take the lead in setting appointments and transportation for the individuals we serve.
• Monitor safety supports.
• Take ownership in the inspection, oversight, verification and in some instances, completion of site-specific cleaning and upkeep responsibilities.
• Ensure your site(s) have the necessary supplies to maintain a clean and safe environment for the individuals we serve.
• Listening and appropriately responding to the concerns of both the individuals we serve and your DSP staff is crucial in supporting personal advocacy and development.
• Assure the completion and accuracy of required shift documentation for all direct care shifts, including both service documentation (ISP) and MARs.
• Review documentation daily to ensure all shift and MARs documentation is complete and follow-up with staff who have not met their requirements.

Benefits

• Opportunities for growth: most higher level SCL positions are filled from within.
• Collaborative and respectful working relationships
• Simple IRA with up to 3% agency match
• Health, Dental and Vision insurance for all full-time staff with the agency paying 75% of the premium
• Personal Paid Time off
• Skill development- The skills you learn at CHAM are applicable to all parts of life. These skills include effective communication, creative problem-solving and collaboration with diverse teams.
• CHAM provides many opportunities for training to support personal and professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees