Community Liaison

Care Synergy•Colorado Springs, CO

12h•$69,825 - $82,035•Onsite

About The Position

Pikes Peak Hospice & Palliative Care, named one of The Gazette’s Best Workplaces of 2025 , is a trusted leader in compassionate end-of-life care. Our dedicated professionals provide exceptional support to every patient and family, and they stay because of our supportive culture, high clinical standards, and meaningful connections throughout the organization and community. Pikes Peak Hospice and Palliative Care has an immediate opening for a Community Liaison . LOCATION: Colorado Springs, CO STATUS: Full-time SCHEDULE: Mon-Fri 8a-5p, evenings and weekends as-needed for events and community engagement PAY RANGE: $69,825 - $82,035 annually MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile – one of the highest in the industry! CULTURE, BENEFITS AND PERKS: We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued. We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. Low healthcare premiums: we have not increased our team member medical rates 4 out of the last 5 years Employer pays over 90% of employee medical premium in some plans Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 Healthcare Benefits are effective on the 1st of the month following date of hire Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members Seven Paid Holidays with an additional Floating Holiday 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation Company-Paid Life and AD&D Insurance Career & Logo wear Education Reimbursement Program Clinical Career Ladders Certification Pay Generous Discover-a-Star Team Member Referral Program Team Member Service Awards Early Wage Access Legal and Identity Protection Robust Leadership Development Training Programs REWARDING WORK YOU WILL DO: Builds and maintains customer relationships and leverages those relationships to increase referral volume, extend length of stay, and expand market share in the community we serve. Provides information and promotes hospice programs, the CAPABLE program, and/or other services through campaigns to grow referral sources including but not limited to: healthcare-related agencies, skilled nursing and assisted living, physicians, facilities and hospitals. Builds effective relationships within assigned accounts i.e., Long-Term Care/Assisted Living facilities, physician offices, home health, and other partners to promote communication, problem-solving, and opportunities to position the affiliate as the preferred hospice, palliative and home health care provider. Utilizes and provides input with regards to marketing campaigns and associated tools to build brand awareness. Provides effective outreach and education to achieve strategic goals and maximize market potential. Maintains detailed records of outreach activities and create a schedule of future actions. Cultivates new contacts and referral sources. Collaborates with Marketing and Communications and clinical teams to create branding/marketing strategies to increase appropriate and timely referrals. Partners with all key stakeholders to understand and address identified barriers to hospice, palliative and home health referrals. Educates medical community and general public on the benefits of hospice, palliative and home health care for patients, family and caregivers through community events, trade shows and other public venues as well as attendance at Company meetings and functions. Assists with assessing our service delivery with referral sources through periodic surveys, utilizing report information and conveying recommended changes to processes and programs as appropriate. Assists with obtaining Election of Benefits, as requested, to Hospice, Palliative care and Home Health.

Requirements

Minimum Education: High School Diploma. Some college required; Bachelor’s degree in Marketing, Public Relations or healthcare-related field preferred. Experience in lieu of education may be considered.
Minimum Experience: Four to five (4-5) years’ experience in marketing, sales, or healthcare relationship management.
Required License: Valid Colorado state driver’s license and current auto insurance.
PHYSICAL REQUIREMENTS: Ability to lift/carry a minimum of 30 lbs

Nice To Haves

Bachelor’s degree in Marketing, Public Relations or healthcare-related field preferred.
Experience in lieu of education may be considered.

Responsibilities

Builds and maintains customer relationships and leverages those relationships to increase referral volume, extend length of stay, and expand market share in the community we serve.
Provides information and promotes hospice programs, the CAPABLE program, and/or other services through campaigns to grow referral sources including but not limited to: healthcare-related agencies, skilled nursing and assisted living, physicians, facilities and hospitals.
Builds effective relationships within assigned accounts i.e., Long-Term Care/Assisted Living facilities, physician offices, home health, and other partners to promote communication, problem-solving, and opportunities to position the affiliate as the preferred hospice, palliative and home health care provider.
Utilizes and provides input with regards to marketing campaigns and associated tools to build brand awareness.
Provides effective outreach and education to achieve strategic goals and maximize market potential.
Maintains detailed records of outreach activities and create a schedule of future actions.
Cultivates new contacts and referral sources.
Collaborates with Marketing and Communications and clinical teams to create branding/marketing strategies to increase appropriate and timely referrals.
Partners with all key stakeholders to understand and address identified barriers to hospice, palliative and home health referrals.
Educates medical community and general public on the benefits of hospice, palliative and home health care for patients, family and caregivers through community events, trade shows and other public venues as well as attendance at Company meetings and functions.
Assists with assessing our service delivery with referral sources through periodic surveys, utilizing report information and conveying recommended changes to processes and programs as appropriate.
Assists with obtaining Election of Benefits, as requested, to Hospice, Palliative care and Home Health.

Benefits

Mileage and Expense Reimbursement: Sixty-two and a half cents per mile
Low healthcare premiums
Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Healthcare Benefits are effective on the 1st of the month following date of hire
Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs