Community Justice Screening and Outreach Coordinator - SKC/Algona

Evergreen Treatment Services•Burien, WA

About The Position

The Screening & Outreach Coordinator role is part of the REACH team that supports ETS’ mission through acting as the contact point for all referrals to LEAD case management. As such, this position must ensure effective and efficient communication and collaboration between all the partners involved in referring and receiving referrals for LEAD. This position will provide screening, outreach, and engagement to individuals referred to LEAD. They will provide consistent response to the local police department and manage referrals from law enforcement and city officials. The Screening & Outreach Coordinator will conduct street outreach as needed to engage referred individuals who have yet to engage with their assigned case manager. The Screening & Outreach Coordinator must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers in order to best serve LEAD participants. The position is full-time in the field and will utilize our office space, and the days and hours are M-F; 8:30-5:00. This position requires holding an on-call referral phone after-hours during the work week one week per month, staff in this role must be available to respond to diversion calls in during on-call shifts as designated.

Requirements

High school diploma or equivalent required. Undergraduate degree preferred. Relevant experience may substitute for degree.
Demonstrated ability providing street-based outreach and engagement services to individuals suspected of low-level drug involvement and persons who have experienced trauma and marginalization.
Demonstrated experience developing positive, collaborative relationships with law enforcement and social services providers to effectively serve mutual clients.
Understanding of substance use disorders and harm reduction strategies along with a demonstrated passion for serving people experiencing homelessness and co-occurring behavioral health conditions required.
Have an understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite (or equivalent suites such as Google Workspace), as well as a high level of initiative in keeping current with technological changes. Skills needed include basic functions such as utilizing MS Outlook email and calendaring programs (or equivalent) and sending attachments, using MS Teams or equivalent chat, call, and videoconference features, and navigating search engines such as Edge or Google and carrying out browser searches and website benchmarking steps.

Responsibilities

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
Active point of contact for all referrals to respective LEAD team.
Manage number of referrals based on capacity.
Complete initial screening with all new referrals.
At time of screening, assess and address emergent/immediate client needs including need for medical care, shelter, food, and clothing.
Provide street and home outreach to engage individuals who have been referred to LEAD with the purpose of facilitating completion of intake process.
Complete client intake as needed.
Manage and coordinate the assignment of new referrals to a case manager.
Provide case managers with completed paperwork and share additional, relevant information.
Ability to track and enter into database all program referrals.
Update demographic information, referral date, type of referral, arrest charge and case manager assignment.
Develop relationships and liaison with police department, city officials, and other relevant partners.
Work in tandem with case managers to provide street outreach to engage participants when needed.
Provide immediate response police officers regarding LEAD participants when LEAD case managers are not available.
Develop and maintain positive, collaborative relationships with LEAD partners and other service providers including chemical dependency treatment providers, mental health providers, health care providers, shelter providers, landlords, detox centers, DSHS workers.
Identify gaps and barriers in available community resources and advocate for systemic changes.
Attend all LEAD Program staff meetings and other required meetings.
Document all activities according to agency and contract requirements.