About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security : Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth : Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Purpose: Under direct supervision, this position provides culturally congruent health education and navigation services. Community Health Workers will work with program staff and community providers to improve health outcomes. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides culturally congruent health education to clients and groups. Assists clients in accessing community resources and other basic need support. Identifies client needs and connects client to appropriate resources. Identifies and documents cultural and socioeconomic barriers between clients and service providers. Identifies target population gatekeepers and outreach sites and conducts community outreach as requested. Provides continuous coaching and support for clients to sustain active participation in their personal health management, which may include performing home visits and assisting clients in appointments with primary care providers or other service providers. Maintains electronic health records and client information in accordance with HIPPA privacy standards. Facilitates communication and coordinates services between service providers and clients. Collaborates with other program staff to support continuum of services/care. Expands knowledge and understanding of community resources, services, and programs . Position Overview The Community Health Worker (CHW) will play a key role in supporting HIV prevention and care initiatives through community engagement, education, and outreach. This position will coordinate marketing and social media campaigns to promote HIV testing services and respond to community inquiries on those platforms. Additionally, the CHW will provide education and resources to the community through participation in health fairs, HIV Awareness Days, and other events focused on the HIV care continuum. APH Information This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan . Departmental Competencies related to the position can be found on Austin Public Health’s website . Be a part of Austin Public Health, https://youtu.be/wJgNIc3ivkA .

Requirements

  • Graduation from an accredited high school or equivalent, plus one (1) year of related experience providing services in a community setting.
  • Knowledge of community and family environmental conditions that affect a client’s social adjustment.
  • Knowledge of principles of culture, cultural competency, and cultural humility.
  • Knowledge of public health and social service resources.
  • Knowledge of principles and practices of case management.
  • Knowledge of personal computers and word processing software.
  • Knowledge of reporting procedures.
  • Skill in communicating both orally and in writing.
  • Skill in planning and organizing.
  • Skill in establishing and maintaining effective working relationships with supervisors, co-workers, officials, clients, providers, regulatory agencies, and the public.
  • Ability to demonstrate cultural and linguistic competency.
  • Ability to work with and relate to individuals and families from diverse backgrounds and experiences.
  • Ability to recognize and address barriers to care that result in better outcomes.
  • Ability to plan and share culturally appropriate health information.
  • Ability to complete applications for assistance.
  • Ability to handle difficult situations with clients, providers, or others in a professional manner.
  • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
  • Ability to maintain strict confidentiality as required by HIPAA and Texas privacy laws
  • Successful completion of the State of Texas Community Health Worker certification within twelve (12) months of employment.

Nice To Haves

  • Experience providing sexual health services in any capacity.
  • Knowledge of communicable diseases and transmission.
  • Knowledge of the HIV care continuum.
  • Ability to work after hours / weekends.
  • Already trained or a willingness to be trained in phlebotomy.

Responsibilities

  • Provides culturally congruent health education to clients and groups.
  • Assists clients in accessing community resources and other basic need support.
  • Identifies client needs and connects client to appropriate resources.
  • Identifies and documents cultural and socioeconomic barriers between clients and service providers.
  • Identifies target population gatekeepers and outreach sites and conducts community outreach as requested.
  • Provides continuous coaching and support for clients to sustain active participation in their personal health management, which may include performing home visits and assisting clients in appointments with primary care providers or other service providers.
  • Maintains electronic health records and client information in accordance with HIPPA privacy standards.
  • Facilitates communication and coordinates services between service providers and clients.
  • Collaborates with other program staff to support continuum of services/care.
  • Expands knowledge and understanding of community resources, services, and programs
  • Coordinate marketing and social media campaigns to promote HIV testing services and respond to community inquiries on those platforms.
  • Provide education and resources to the community through participation in health fairs, HIV Awareness Days, and other events focused on the HIV care continuum.

Benefits

  • generous leave
  • work-life balance programs
  • extensive benefits
  • City of Austin Employees' Retirement System
  • wellness programs
  • on-site fitness centers
  • mental health support
  • professional development
  • leadership opportunities

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1,001-5,000 employees

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