Community Health Worker Coordinator (50628)

HealthLinc•South Bend, IN

17d

About The Position

As a Coordinator you will support the CHW team by providing consistent and open communication as well as supervision and any necessary training and support. This position will work closely with the CHWs and will report to the Chief Behavioral Health and Addictions Officer.

Requirements

High school diploma or equivalent
Certified as CHW and Mental Health First Aid
At least 6 months of experience as Community Healthcare Worker at HealthLinc
Strong organizational and time management skills
Proven ability to work well in a team environment
Ability to remain flexible and adaptable
Knowledge of some medical terminology
Excellent written and verbal communication skills
Transportation and valid drivers license
Ability to follow HealthLinc policies and procedures
Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
Basic computer skills (Microsoft Office, EHR, online sources, etc.)
All assigned Relias training

Nice To Haves

Certified Medical Interpreter-Spanish (not required but highly preferred)

Responsibilities

Supports CHWs staff in daily activities, by remaining accessible and knowledgeable about the ongoing challenges within the CHW function.
Provides leadership and motivates the CHWs in order to maximize the outcomes of services provided.
Coordinates and leads CHWs meetings and develops other effective communication channels for the CHWs team.
Assists CHWs with tracking all necessary metrics and reporting.
Supervises the CHWs as directed by the Chief Behavioral Health and Addictions Officer.
Travels to the corporate office once a week.
Establishes trusting relationships with staff providing general support and encouragement.
Provides training on basic motivational interviewing and goal setting with staff.
Serves as a liaison between providers and CHW
Follows up with staff on issues and interventions
Helps CHWs set personal goals.
Provides CHWs with referrals for services to community agencies as appropriate.
Helps CHWs connect with resources and development their plans of care.
Works closely with integrated medical team to ensure that patients have comprehensive and coordinated care.
Remains knowledgeable about community resources appropriate for the needs of patient/family.
Continuously validates and evaluates the effectiveness of the community resources.
All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
Performs other duties as assigned.