Community Experience Manager

Mass General Brigham•Somerville, MA

8h•$20 - $28•Remote

About The Position

The Community Experience Manager is responsible for managing program and partner engagement activities and communications. This position works closely with the Operations, Programs and Communications Teams and reports to the Senior Director of Operations.

Requirements

BA/BS and a minimum of 5-7 years relevant experience.
A customer-service approach to serving partners and colleagues.
Experience managing projects through their lifecycle
Good communication skills.
Strong organizational skills, detail-oriented, and efficient.
Comfortable with technology
Strong commitment to quality work, customer service, and high productivity.
Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
Ability to think critically and creatively.
Flexibility to handle multiple tasks at once.
Skills to manage up and across.
Comfortable working within the guidelines of a larger institution.
High degree of initiative and independent judgment.
Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with partners and prospects in person, by phone, and through written correspondence.
Ability to work under pressure.
Desire to be a part of an organization that is creating a better healthcare world.

Nice To Haves

Experience in a health-related field preferred.
Salesforce or other database experience preferred.

Responsibilities

Programs and Research Producer and project manager of Compassion in Action webinars including coordinating communications and technical support
Project manager for partner appreciation activities/anniversaries, events, and communications
Project manager for recognition programs including the Schwartz Compassionate Caregivers of the Year® Award
Oversees elements of partner convenings
Provides support for research groups and the distribution and tracking of the research toolkits
Supports and manages program-related projects as needed
Support ongoing activities with like-minded Schwartz Center partner organizations who share a commitment to our work
Responsible for the first draft of all executive summaries of webinars and thought leadership events
Liaison with creative agency for all partner materials
Manages the Program Resources website including new content and updates
Produces the monthly community newsletters
Coordinates and drafts written communication to partners
Social media support for recognition programs, webinars and additional programs as needed.
Supervises interns and volunteers who assist with program team related projects
Provides event support as needed
Assists with special projects as assigned
Serves as backup for operations team members as needed