General Manager (Community Manager - Multifamily Experience)

Sentral•Philadelphia, PA

9d•Onsite

About The Position

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The General Manager functions as the primary strategic business leader of the property. Strong business intelligence and proven success in customer service are required for the position’s main aim: cultivating a culture of excellence in service and maximizing revenue and efficiencies for the organization. The role will take ownership of all property related matters. Direct responsibility for the property’s P&L, financial performance, sales and revenue generation and delivering a return on investment to ownership. In addition, the General Manager ensures meeting the objective of exceeding guest and associate expectations. The responsibilities include but are not limited to development and implementation of property-wide strategies, scaling and oversight of our exciting new home share program, employing cost-control and revenue improvement programs as well as developing annual operating budgets and sales and marketing plans. Building relationships and fostering an environment of trust, strong communication and empowerment will be key to the success of this role. Enthusiasm, leadership and managerial skills are essential for motivating, supervising and training the onsite team with stand-ups to keep members up-to-date on the latest advancements. The ideal candidate is a natural leader and proven performer in high pressure, ever-changing environments who prioritizes a high level of service and customer experience above all. This is an in-person position located on-site of the property.

Requirements

High School Diploma or equivalent experience required; some college preferred
A minimum of three years of experience in luxury residential property management or hotels
Proven leadership experience required
Must possess strong attention to detail and sales ability
Knowledgeable about OSHA laws and regulations
Strong decision-making and problem-solving skills
Computer literate with capability in PMS software, MS Office and related communication tools
Must possess a positive attitude and the ability to smile under all circumstances
Willingness to participate in training in order to comply with new or existing laws
Ability to work a flexible schedule, including evenings and weekends
Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem

Responsibilities

Champion Sentral standards, best practices, policies and procedures, and value of excellent in customer service
Provide inspirational leadership, motivating team to achieve and exceed operational excellence
Develop deployment strategies to market property and homesharing opportunity to increase market share
Foster an open-door policy environment and culture of trust and community
Create an environment that promotes team member engagement and growth
Demonstrate dedication to acquiring, retaining, and developing talent by providing structure, direction, feedback and recognition while facilitating team processes and on-going training
Establish appropriate presence in community to build relationships with key business partners and clients
Actively participate in daily meetings to uphold operational efficiencies and interdepartmental communication
Develop excellent rapport with residents and guests so they always feel loved
Respond to resident and guest questions and concerns in a timely manner
Work with the owners to identify community goals and objectives
Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
Create and implement leasing goals, while managing an effective lease expiration program
Manage a highly skilled on-site team with effective recruitment, training, motivation and development programs
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
Develop yearly operating budgets/forecasts and sales/marketing plans
Accurately create, prepare and convey all operational and financial data to the Regional Manager in a timely manner
Analyze and evaluate monthly and/or quarterly financial statements; write clear and concise owner's reports to substantiate the analysis
Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
Effectively show, lease, and move in prospective residents; implement methods to ensure sales associates achieve the highest standards with shopping report scores
Implement programs for resident retention and service request follow-ups
Introduce and monitor effective lease renewal programs
Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends; ensure leasing staff develops similar knowledge
Direct efforts to implement sales and marketing plans which effectively maximize rental income and result in high occupancy
Oversee all aspects of property condition and maintenance related to home share turn, common area cleaning and repair, service requests and preventative maintenance programs
Promote and teach safe work practices among on-site team and ensure all safety programs are implemented and followed
Create staffing schedules and ensure they are consistent with community needs
Adhere to established company standards and operating procedures
Ensure compliance with all company, local, state and federal regulations and safety rules
Perform other related duties and assignments as needed and assigned

Benefits

Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you), and HSA and FSA options to set aside pre-tax dollars.
Premiums apply for spouse, dependent, or family coverage plans
Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

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