Community Experience Manager

Krea•San Francisco, CA

1d•Remote

About The Position

We’re looking for a Community Experience Manager to be on the front lines of Krea’s user experience. This role is remote-friendly, highly user-facing, and ideal for someone who enjoys working closely with creative communities and shaping how a product is experienced day to day.

Requirements

Experience in a user-facing support, community, or customer experience role for a B2C or prosumer product.
Experience managing or moderating online communities (especially Discord-based)
Strong written communication skills - clear, warm, and efficient.
Familiarity with support tools like Zendesk, Intercom, or similar.
User-first mindset: you care deeply about helping people succeed.
Highly organized and proactive; comfortable owning workflows and improving them over time.

Nice To Haves

Experience working at creative tooling, AI, or design-focused companies.
Big bonus: experience using Krea :)

Responsibilities

Be the point of contact for users via email and Discord, providing fast, thoughtful, and empathetic support.
Actively engage in our Discord community: answering questions, clarifying product behavior, and helping users succeed.
Troubleshoot issues, reproduce bugs, and clearly communicate problems and patterns to the product and engineering teams.
Help define and improve support operations: workflows, internal docs, and tooling.
Help scale support intelligently through better processes, tooling, and (where appropriate) automation.

Benefits

Openness to sponsoring international candidates (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
Work alongside a world-class team building the future of AI creative tooling.
Significant scope and company-wide impact.
Competitive compensation (75th percentile of market) with meaningful equity.

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