Sr. Community Experience Coordinator Sr. Community Experience Coordinator

Under Armour • Baltimore, MD

1d • $23 - $29 • Onsite

About The Position

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

The Sr. Community Experience Coordinator is the first point of connection for employees, guests, athletes, and partners in our occupied buildings. Stationed at the front desk, this role goes beyond traditional reception — it is about creating a welcoming, seamless, and professional experience that reflects our culture and brand. Acting as a host, concierge, and connector, the Sr. Community Experience Coordinator ensures every interaction leaves a lasting positive impression. This role will report to the Manager, Venue Services and serves as a launchpad for career growth. Coordinators gain exposure to operations, venue management, security, events, and other areas of the business
At Under Armour, we believe in the power of sports to inspire and unite. We are obsessed with helping athletes — and each other — push beyond limits, on the field and in life. As a Sr. Community Experience Coordinator, you’ll play a vital role in bringing that belief to life every day.
By shaping first impressions, supporting teammates, and creating an environment where everyone feels welcome, you’ll help fuel the energy, focus, and drive that powers our brand. This role is more than reception — it’s about building community, amplifying our culture, and delivering an experience that reflects who we are.
Here, you’ll have the opportunity to grow your career across operations, events, and other parts of the business while being part of a team united by passion, performance, and purpose.

Requirements

• Bachelor’s degree preferred; equivalent work experience considered.
• 2+ years of experience in hospitality, guest services, front-of-house operations, or a related customer-facing role.
• Experience working in a fast-paced, professional environment with a focus on service excellence.
• Proficiency with visitor management systems and standard business software (e.g., Microsoft Office, Outlook, Teams).
• Strong interpersonal and communication skills with the ability to connect with a wide range of people.
• Proven ability to deliver high-touch service with professionalism and discretion.
• Highly organized, detail-oriented, and proactive in anticipating needs.
• Collaborative mindset with the ability to work across operations, security, and event teams.
• Familiarity with access control/security systems.
• Prior experience supporting corporate events or venue operations.

Responsibilities

• Act as the face of the building, greeting all guests and teammates with warmth, professionalism, and hospitality.
• Provide white-glove service by assisting visitors with wayfinding, answering questions, and coordinating with hosts to ensure smooth arrivals and departures.
• Manage the guest management system, including pre-registration, check-in, and badge printing.
• Collaborate with security teams to maintain safety and access protocols while ensuring a welcoming environment.
• Stay informed on the daily events schedule in partnership with the venue management team, ensuring smooth guest flow and timely support.
• Support event operations by staffing registration desks, directing attendees, and assisting with guest logistics.
• Troubleshoot guest and teammate issues promptly, escalating when necessary.
• Maintain the front desk and surrounding areas as organized, polished, and aligned with our brand standards.
• Provide operational and administrative support as directed by the Manager, Venues.
• Serve as a peer mentor to Community Experience Coordinators, providing guidance on best practices, standards, and guest experience expectations.
• Support onboarding and training activities, demonstrating procedures and modeling excellent service expectations.
• Act as a resource for questions and escalations.
• Foster a collaborative team environment by sharing knowledge and encouraging continuous improvement.
• Partner with Manager, Venue Operations to identify process improvement opportunities and recommend actions, as needed.

Benefits

• Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community
• Under Armour Merchandise Discounts
• Competitive 401(k) plan matching
• Maternity and Parental Leave for eligible and FMLA-eligible teammates
• Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level