Community Engagement Specialist Team Leader II (76428)

Prestera Health Services•Charleston, WV

1d•Onsite

About The Position

The Community Engagement Specialist (CES) Team Leader II oversees management and implementation of a grant awarded to coordinate care of consumers with serious mental illness, substance abuse, co-occurring or co-existing disorders that are at risk of psychiatric hospitalization or are currently hospitalized. The role involves promoting service excellence, mentoring staff, collaborating with leadership, and ensuring effective service delivery.

Requirements

Minimum of BA required
Minimum 1 year related experience
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills with the ability to complete multiple tasks and high volume of work with deadlines.
Must be able to lift 25 lbs.
Valid Driver’s license required.
Must complete CPR and CPI courses per agency policy.

Nice To Haves

1 year of supervisory experience preferred

Responsibilities

Promotes the principles of Service Excellence in all actions and activities.
Provides mentoring as needed to ensure quality of care and consistency in practice.
Collaborates with department leadership in the care delivered to consumers to ensure seamless, effective service delivery.
Provides monthly supervision with assigned staff to assure that all processes are in place and being followed.
Supervises assigned staff, evaluates staff performance, establishes, and maintains employee work schedules and timekeeping activities, and makes recommendations for personnel actions as needed.
Trains and mentors CES staff.
Ensures all requirements of CES Statement of Work (SOW) are met.
Ensures face to face contact with a consumer within 3 days of discharge from a psychiatric hospitalization.
Ensures crisis safety plans are completed with consumers.
Refers consumers and families to additional services based on individual consumer need.
Assists/links consumers to personal and community supports necessary to live independently in the community such as housing, employment, benefits, paying bills, etc.
Provides outreach in the community served to promote community engagement services.
Provides after hours availability to meet individual consumer needs.
Engages and communicates effectively with consumers and families, physicians, health care providers, internal and external team members.
Responds to all forms of communication (IM, telephone, email) within a timely fashion.
Orders supplies as needed.
Demonstrates service excellence skills with internal and external customers.
Attends all departmental and center meetings/trainings as assigned.
Adheres to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
Participates in other functional work by participating in related projects, as applicable and directed by Center leadership.