COMMUNITY ENGAGEMENT COORDINATOR

Arizona Department of Administration•Phoenix, AZ

About The Position

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [https://www.youtube.com/watch?v=Nik5MiXqOV8] to view ‘Our DES’ video. Come join the DES Team! The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Community Engagement Coordinator. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Knowledge in Federal and State laws, rules and regulations related to individuals with developmental disabilities.
Knowledge in Developmental disability system in Arizona and nationally.
Knowledge in American with Disability Act (ADA); Principles of family support and self determination.
Knowledge in Resources, programs, and systems that support members with developmental disabilities.
Knowledge in Principles and practices related to family services and supports, service specifications, policies, and procedures for family support and requirements of services specifications.
Skills in Problem solving; Oral and written communication.
Skills in Planning, organizing, prioritizing, multi tasking and time management to execute various competing duties and activities; Mediation and group facilitation.
Skills in Creating programs that affirm and strengthen families; Using various computer equipment and software applications (e.g. databases, excel, etc.,).
Skills in Developing and promoting relationship building with federal, state, non-profit and private agencies.
Skills in Establishing and maintaining effective working relationships with internal and external stakeholders; Interacting and working with diverse individuals, advocacy groups and others in a professional manner.
Skills in Personal sense of competence, and cultural and community traditions and norms; teamwork and team Building .
Ability to Assess members and their families for family support services and monitor/evaluate the program successes.
Ability to Provide public relations, training, and technical assistance to members/families, providers , community groups, organizations, and private and nonprofit agencies.; Meet time lines.
Ability to Effectively represent the Department/Division with internal and external stakeholders with good decision making abilities; Read, comprehend and apply policies, procedures, etc., with a commitment to continuous improvement.
Ability to Understand the concerns of members and capably assist in resolving the issues; customer focus (making customers and their needs a primary focus of one’s actions, and developing and sustaining productive customer relations).
Ability to Learn about the services provided by the DES divisions; Work with individuals with disabilities and their families; Set high work standards and maintain a high level of energy.
Ability to Understand and model the principles of family support in all program activities planning, governance, and administration; Advocate with families for services and systems that are fair, responsive and accountable to the families served.

Nice To Haves

The ideal candidate for this position will have experience working with the Department of Economic Security, Division of Developmental Disabilities

Responsibilities

Works with division personnel, providers and community groups, organizations and agencies in providing various community resources to members/families with developmental disabilities; serves as the point of contact to providers for various provider fairs; coordinator provider events; delivers presentation regarding DDD, eligibility requirements, the CSC, and resources to the community; attends various community events to provide info pertaining to DDD.
Coordinates on-going and special projects as assigned, including assistance with the Strategic Plan implementation. Communicates and coordinates with District staff, produce clear and concise tracking reports. Maintains all mailboxes that are assigned and keeps current on all communication in those mailboxes. Works with supervisor in the development of materials of AHCCCS approval.
Represent the CSC Unit in providing resources, support and technical assistance to members with disabilities and their families who need assistance in accessing community resources. Works with the Office of Community Engagement to coordinate presentations, materials, and information about DES; provides customer service to community walk-ins by connecting them to the correct DES/DDD Division for follow up.
Meets with community both private and public to determine various resources available and the eligibility criteria for these services; compiles these community resources by need; assists in the development of services specifications; assists in mailing and collecting data from surveys for family support services both delivered through DDD and those available through the community and routinely assesses family satisfaction with services rendered.
Speaks with Callers, calms them, listens to their complaints, inquiries, or questions, and enters the complaints in the Resolution System. Follows-up on the issue’s resolution and keeps the complainant apprised at regular intervals. Ensures that complaints are resolved within the designated time frames.
Maintains a current list of persons meeting the AHCCCS deliverable in regards to the Resolution System Procedure CBT.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities