Community Engagement Coordinator

Big Brothers Big Sisters Twin Cities • Minneapolis, MN

1d • $47,000 - $51,000 • Hybrid

About The Position

The Community Engagement Coordinator is a relationship-driven, externally focused role responsible for generating and converting volunteer inquiries through strategic outreach, events, and partnerships. This position plays a key role in building BBBS Twin Cities’ volunteer pipeline by being visible in the community, cultivating trust with partners, and guiding prospective volunteers from first contact through application.
The Coordinator is responsible for nurturing their community-generated inquiries end-to-end and works closely with internal teams to ensure a smooth, values-aligned engagement experience.
As a member of the Advancement department, this role is highly people-facing and sales-oriented, requiring strong interpersonal skills, confidence in outreach, and the ability to build authentic relationships across diverse communities. Success in this role requires balancing visible, front-line community presence with strong logistical execution—managing multiple priorities, coordinating across teams, clear communication, and following through on details that turn community engagement into real participant inquiries and relationships.

Requirements

• Bachelor’s degree preferred; relevant experience in sales, volunteer recruitment, marketing, communications, community engagement, or relationship-based roles will be considered in lieu of degree.
• Minimum of 3 years of experience in a people-facing role that requires relationship building, outreach, or persuasive communication.
• Valid driver’s license and reliable transportation required.
• Experience engaging diverse communities, including BIPOC communities, affinity groups, or professional organizations strongly preferred.
• Experience presenting information clearly and confidently to individuals and groups.
• Salesforce or CRM experience preferred.
• Proficiency in Spanish is preferred but not required.
• Lived experience and/or strong community ties aligned with BBBS priority volunteer populations is a plus.
• Natural relationship builder with strong interpersonal and communication skills.
• Comfortable with outreach, follow-up, and “asking for the yes” in a mission-driven context.
• Strong customer service mindset with the ability to guide individuals through decision-making processes.
• Organized and detail-oriented, with the ability to manage multiple inquiries and outreach efforts simultaneously.
• Self-motivated and able to work independently while collaborating across teams.
• Confident representing the organization in public and community-facing settings.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Alignment with BBBS Twin Cities’ mission, values, and commitment to equity and inclusion.
• Ability to work flexible hours, including evenings and weekends, as community engagement demands.

Nice To Haves

• Experience engaging diverse communities, including BIPOC communities, affinity groups, or professional organizations strongly preferred.
• Salesforce or CRM experience preferred.
• Proficiency in Spanish is preferred but not required.
• Lived experience and/or strong community ties aligned with BBBS priority volunteer populations is a plus.

Responsibilities

• Build and steward relationships with community leaders, organizations, businesses, and affinity groups to generate volunteer interest and engagement.
• Serve as a visible representative of BBBS Twin Cities at community events, festivals, tabling opportunities, and neighborhood-based outreach (e.g., Mentoring Conversations in Community).
• Identify, schedule, and facilitate Lunch & Learn sessions and information events with corporations, community organizations, and other partners.
• Proactively identify monthly outreach priorities and focus areas aligned with recruitment goals.
• Follow up with community and corporate partners to sustain relationships and generate repeat engagement opportunities.
• Collaborate with Marketing & Communications to ensure community-facing materials and messaging are aligned and effective.
• Manage volunteer inquiries generated through community events and outreach—from initial interest through application submission while supporting scheduling interviews.
• Provide timely, welcoming, and high-quality follow-up to prospective volunteers, ensuring a positive first experience with BBBS.
• Guide interested individuals through next steps, answering questions and helping remove barriers to application.
• Maintain accurate, real-time documentation of outreach activity, inquiries, and follow-up in Salesforce.
• Work closely with Recruitment and Enrollment teams to ensure smooth handoffs and alignment on pipeline needs.
• Coordinate logistics for community events, tabling, and presentations, including scheduling and preparation.
• Identify trends in outreach effectiveness and share insights with the team to inform future planning.
• Support monthly, quarterly, and annual recruitment planning efforts.
• Complete other projects or duties as assigned to support agency goals.
• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

Benefits

• Our generous employment package includes medical, dental, vision and pet insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match.
• We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees