Community Engagement & Communications Coordinator

Cohere Life, Inc.•Puyallup, WA

1d•$27 - $32

About The Position

The Community Engagement & Communications Coordinator is a key forward-facing community association management role, delivering outstanding customer experience and actively supporting the values, vision, and philosophies of Cohere to stakeholders of our residential community. The Community Engagement & Communications Coordinator sets the tone for customer service and stakeholder interactions and models the qualities of neighborliness and inclusion. This position requires an enthusiastic attitude, willingness to work a flexible schedule, and the ability to handle multiple activities with exceptional follow-through. The primary goal of the Coordinator is to support and manage the administrative duties of the Community Life team, assist in the coordination and management of facility needs and the cultivation of stakeholder engagement. In addition, the Coordinator will be the on-the-ground eyes and ears for communications, identifying information needs and story opportunities as well as drafting and producing compelling and accurate messaging. As an integral member of the team, the Coordinator will contribute to the success of events, programs, and other resident engagement experiences, all of which are designed to create a sense of community and lifestyle that sets our community apart from any other place to live. The Coordinator will actively support the values, vision, and philosophies of our community and Cohere while meeting community stakeholder needs with a high level of satisfaction.

Requirements

Ability to foster a collaborative environment when serving both internal and external customers.
Excellent verbal, written and personal communication skills.
Excellent conflict resolution and troubleshooting skills.
Conscientious and dependable work ethic and attention to detail.
Organization, prioritization, follow-up, and time management skills.
Ability to keep the organization’s vision and values at the forefront of decision-making.
Ability to establish and convey a sense of purpose in alignment with the values of Cohere.
Innovative and creative problem solving using a “win-win” approach.
Able to ask for help when you need it.
Possess initiative to think, reason and make independent and effective decisions.
Able to work independently and in a team environment.
Outstanding customer service skills including genuine care for making resident and stakeholder interactions positive.
Project enthusiastic, positive and professional demeanor.
Strong project management and leadership skills.
Ability to demonstrate flexibility
Preferred possession of a bachelor's degree in hospitality, event management, marketing, communications, recreation or similar field with demonstrable transferable skills.
A minimum of two years’ experience planning and/or coordinating events and/or programs required.
One to three years of professional experience with relevant transferable skills required.
Experience of one to three years in customer service and working in a professional environment required.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook required.
Provide one’s own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
Frequently lift and/or move up to 30 pounds and be on feet for extended periods.

Nice To Haves

Preferred a minimum of one year of experience working with volunteers, organization members or similar stakeholder groups.
Effective communication, motivation, cooperation, and conflict resolution skills preferred.
Strongly preferred proficiency in Adobe Creative Suite (specifically Photoshop and Acrobat Pro), Mailchimp, WordPress, EventCreate and generalized marketing software.
Experience working in a master-planned community or other residential community setting strongly preferred.

Responsibilities

Assist in the development and implementation of community events, community programs and other activities that support our commitment to innovative community-building initiatives.
Support and contribute to the community brand and engagement strategy initiatives, outreach activities, and partner relationships.
Promote, support, and inform stakeholders of community initiatives, outreach activities, and partner relationships.
Coordinate annual engagement calendar in support of our community’s engagement activities.
Facilitate Ambassador Training Program in partnership with Management, providing standardized onboarding of new staff for knowledge and skill development and assist in leading ongoing training for excellence.
Provide customer service with a friendly and caring approach, following established standards and guidelines. Must be comfortable addressing residents who may not be following policies and able to manage escalated situations with composure and professionalism.
Maintain amenity and calendar and proactively alert Manager(s) to scheduling conflicts.
Contribute to the development and execution of community strategic plans and budgets.
Support delivery of engagement programs and events inclusive of welcome, volunteer, club and group programs and signature events.
Maintain community records in Cloud-based storage files.
Maintain accurate records of all materials associated with communication and marketing of events, program planning, and community operations.
Inform upcoming resident communications with operational, active programs, and event information, manage event registration and calendar systems, and informational/reference/collateral materials.
Craft appropriate communications and promotional messaging; collaborate with Cohere colleagues to deploy effective communications strategies supporting events, activities, and operations.
Help monitor, evaluate, and maintain community website content pages as required.
Provide customer support to Community residents as needed.
Work collaboratively with broader Cohere Community Life team and colleagues to identify and implement best practices to ensure efficiencies of scale.