Community Director - Nexus East

Kairoi Residential•Austin, TX

3h•Onsite

About The Position

The Community Director at Kairoi Residential is a leadership role focused on creating exceptional living experiences within high-performing multifamily communities. This position embodies "Servant Leadership" by guiding a team across various operational areas including resident relations, maintenance, reporting, accounting, and leasing. The director is responsible for practicing the "5% distinction" to foster a welcoming environment and maximize Net Operating Income (NOI) while ensuring positive experiences for both residents and associates. Key aspects of the role include managing the community as a business, overseeing financial operations, maintaining property condition through inspections, and attracting new residents through marketing and business development.

Requirements

A positive attitude, willingness to serve, a history of excellent customer service experience, and a desire to lead a team with integrity
Proven ability to mentor, develop, and promote associates
Minimum of 5 years in the multifamily industry or leadership in the hospitality field
At least 2 years of experience managing and leading a team of multi-family professionals
An associate’s degree, bachelor’s degree, two-three years of related training, or a combination of education and experience
Successful completion of a background check and drug screening
Possession of a valid driver’s license with no major infractions in the last 12 months

Nice To Haves

CAM, or IREM certifications

Responsibilities

Recruit, hire, and develop your own team
Responsible for a positive onboarding experience, hands-on training, and effective communication of community goals and expectations
Handle annual performance reviews, frequent individual associate check-ins, and support additional training classes and requirements as necessary
Lead your team by example, problem solve with them, and make the final decision on any major concerns that affect the community operations
Empower your team to be confident in handling their responsibilities, but offer support when necessary
Responsible for ensuring your team follows all emergency procedures, local, state, and federal regulations
Ensure that your team actively practices the 5% Distinction with excellent customer service
Approve and sign all final lease decisions and agreements
Promptly address and resolve any resident concerns, complaints, or moments that need attention
Maintain resident retention by supporting your Assistant Community Director with resident retention efforts and continually keep open communication with residents
Manage the budget preparation, financial reporting, and flow of community income
Maximize NOI while providing a positive resident and associate experience
Ensure that your community is in excellent condition through regular inspections, vacant apartment home inspections, office cleanliness, amenity equipment upkeep, and more
Support your Service Manager in managing inventory, approving vendor contracts, and ensuring all safety practices are followed properly
Attract new residents and form business relationships through outreach marketing, online marketing efforts, resident event business sponsorships, and more
Keep Regional leaders, senior management, and owners informed of what is happening at your community
Attend and participate in training as required
Perform other duties as needed and assigned

Benefits

Competitive Compensation
Incentive compensation opportunities (performance based)
Medical, dental, vision, life insurance, short and long-term disability at an affordable price
401k program with a company match
Exceptional PTO program
Paid holidays
Floating holidays
Birthday day off
Milestone sabbatical program
Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more
Training