Community Connections Specialist

In Home Care Services Agency•Nampa, ID

16h•Hybrid

About The Position

At Thrive Services, you will build healthy relationships, gain valuable experience, and help our customers gain independence. As an organization, we come to work every day to support individuals to "Become The Best You!" We are seeking a Connections Specialist to match customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care services in accordance with our policies and procedures.

Requirements

Clear communication skills. Must be comfortable on the phone.
Self-starter
Patience
Attentiveness
Effective listening
Ability to multitask and enthusiasm to learn.
Strong problem-solving skills
Warm, friendly personality with strong oral, and written communication skills
Ability to work well under limited supervision.
Critical thinking
Detail-oriented, thorough
Ability to use positive language.
Excellent customer service overall
Encouraged to have 40 WPM typing speed
At Least 18 Years of Age
Direct Deposit
Ability to pass a Background Check
Customer service: 1 year (Preferred)

Nice To Haves

Associate Degree/Bachelors Degree preferred

Responsibilities

Manages schedule and phone calls as needed.
Verifies and updates current Customers’ contact information.
Notifies the employee of rescheduled and canceled services and updates the schedule as needed.
Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care.
Conduct the Abuse and Incident reporting processes when necessary, and keep the Leadership Informed.
Act as a liaison between the Customer and the Employee
Provide timely responses to Customer, Employee, or Staff requests.
Execute the Customer’s and employees’ monthly follow-up calls.
Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed.
Execute the reminders phone call for the meet and greets.
Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed
Handles all return calls/voicemails or SMS regarding the Connections department.
Register activities in the Customer’s profile.