Community Concierge

AvalonBay Communities • Arlington, VA

1d • Onsite

About The Position

Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fellow associates, we are committed to creating an unforgettable experience as a great place to live - and work. Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. AvalonBay Communities is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! As a Concierge, you will be the face of AvalonBay. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make AvalonBay feel like home. This is a great position to supplement any work you're already doing and to gain valuable experience in the hospitality industry.

Requirements

• The ability to tackle new problems and see them through until the end
• Understand the importance of following through, showing residents care and attention
• Strong communication skills (in-person or over the phone, able to provide information, direction, and instruction, along with quality conversations)
• Well developed writing and speaking abilities
• Ability to connect well with others
• Time management (able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity)
• Patience (picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects)
• Organization (able to keep phone messages, resident packages, or maintenance requests in line and moving efficiently, escalating to proper next steps)
• High School diploma or equivalency (GED) required
• Proficiency in using administrative software and Microsoft Office Suite
• Mobility to walk the property and maneuver packages/deliveries

Nice To Haves

• 1+ years of related experience in a hotel, retail or restaurant is preferred

Responsibilities

• Take the helm of an extraordinary front desk team and revolutionize the apartment living experience
• Take on front desk operations
• Set new standards for quality
• Ensure residents experience nothing short of luxury living
• Monitor foot traffic
• Provide top-notch customer service
• Implement programs to address resident satisfaction
• Maintain company’s customer service standards
• Serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience
• Partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents

Benefits

• Comprehensive benefits — health, dental and vision
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• An employee stock purchase plan
• Growth based on achievement and promotion from within
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!)
• A 20% discount on our incredible apartment homes
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED