COMMUNITY AND SOCIAL SERVICE MANAGER II - 72002726

State of Florida • Tallahassee, FL

3d • Hybrid

About The Position

The Florida Commission on Human Relations is the state agency charged with enforcing the state’s civil rights laws and serves as a resource on human relations for the people of Florida. It is against Florida law to discriminate on the bases of race, color, religion, sex, pregnancy, national origin, age, disability, marital status or familial status. The Commission investigates complaints of discrimination in the areas of employment, housing, public accommodations, and state employee whistle-blower retaliation.

The Commission is responsible for promoting fair treatment, equal opportunity, and mutual respect among members of all economic, social, racial, religious and ethnic groups and works to eliminate discrimination against groups and their members.

You will oversee and support a team responsible for investigating housing discrimination complaints, ensuring cases are handled accurately, efficiently, and in compliance with state and federal law. You will set priorities, monitor workloads and timelines, and ensure consistent investigative standards.

You will provide supervision, guidance, and review of casework, and collaborate with legal staff, intake teams, and external partners, including HUD, to support effective case resolution. You will also use performance data to identify trends, recommend improvements, and support staff development through training and coaching.

In this role, you will help ensure fair, timely, and high-quality investigations of housing discrimination complaints across the State of Florida. By leading and supporting investigative staff, you will play a key role in protecting civil rights and promoting equal treatment for the public.
Your work will directly improve the consistency, accuracy, and efficiency of investigations, strengthening public trust in the complaint process. Through collaboration with internal teams, legal staff, and federal partners such as HUD, you will help ensure cases are handled in compliance with state and federal law.
Through training, guidance, and process improvements, you will help build a strong investigative team and contribute to an effective, accountable program that advances the agency’s mission.

The Florida Commission on Human Relations is committed to cultivating professional growth, leadership development, and continuous learning for its employees. Training and development opportunities are designed to enhance expertise and support long-term career advancement in public service.

Requirements

• Knowledge of basic investigative techniques; rules of evidence; court procedures and requirements; and federal and state employment discrimination laws and regulations.
• Knowledge of Fair Housing laws, regulations, and investigative processes.
• Ability to plan, assign, supervise, and evaluate the work of staff; establish priorities; and ensure timely and accurate completion of assignments.
• Ability to analyze and evaluate information for accuracy, relevance, and sufficiency; assess evidence; conduct fact-finding interviews; and obtain statements.
• Ability to review, evaluate, and provide guidance on Fair Housing case investigations.
• Ability to collaborate effectively with federal partners, including the U.S. Department of Housing and Urban Development (HUD).
• Ability to identify issues, analyze problems, and develop appropriate solutions.
• Ability to communicate professionally and effectively with members of the public and staff, both verbally and in writing.
• Ability to prepare, review, and approve investigative reports and related documentation.
• Ability to exercise sound, independent judgment and make decisions in accordance with applicable laws, rules, and policies.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Ability to establish and maintain effective working relationships with internal and external partners.
• Skill in the use of basic computer applications and office equipment, including word processing software, email, scanning, and related technologies.

Nice To Haves

• A bachelor’s degree in business administration, public administration, or business management.
• Four (4) years of experience in employment discrimination law and/or housing discrimination law.
• Two (2) years of supervisory experience.

Responsibilities

• Plans, organizes, and manages unit workload and work objectives to ensure compliance with statutory guidelines and established timelines for case completion. Assigns investigative cases to staff and oversees case progression.
• Reviews and supervises the preparation of investigatory reports; approves or disapproves recommended actions related to assigned complaints; and responds to written and telephonic inquiries regarding complaints assigned to the unit.
• Establishes and monitors performance measures to ensure accountability for thorough, accurate, and timely investigations. Provides training, guidance, and technical assistance to investigative staff to ensure compliance with performance standards and agency policies.
• Evaluates employees in accordance with established criteria. Meets regularly with staff to establish, monitor, and adjust complaint processing goals to ensure quality, quantity, and timeliness standards are met.
• Supervises and, when appropriate, participates in interviews of complainants, respondents, witnesses, and representatives involved in employment discrimination complaints. Maintains unit work logs and ensures timely and accurate updates to the case tracking system.
• Coordinates investigative activities with other managers and staff to ensure appropriate case progression and completion. Works closely with intake/customer service managers and legal staff to support effective case processing.
• Monitors, reviews, and analyzes statistical and management reports to ensure compliance with unit goals and objectives. Identifies trends, recommends process improvements, and makes recommendations to executive leadership.
• Develops and conducts training programs for staff. Implements education and outreach initiatives to provide information to complainants, respondents, and the public regarding state and federal discrimination laws.
• Participates in the recruitment and selection process for investigator positions, including interviewing applicants and making hiring recommendations. Approves leave and attendance requests; administers unit policies and procedures; and recommends commendations, disciplinary actions, promotions, and separations in accordance with agency policy and applicable laws.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees