Community Ambassador- The Standard at Flagstaff

Landmark Properties•Flagstaff, AZ

1d•Onsite

About The Position

The Community Ambassador is a frontline role responsible for delivering exceptional service to prospective and current residents to maximize occupancy. This role involves guiding prospective residents through the leasing process, assisting in planning and participating in marketing and community events, and meeting sales goals set by management. The ideal candidate must be an effective communicator, capable of meeting deadlines, and managing time efficiently.

Requirements

High school diploma or equivalent required
Must possess strong organization skills
Must be reliable and have self-discipline
Proficient in Microsoft Office Suite or related software
Ability to work evening and weekend hours, including resident lockouts as needed
Must be available to work during summer and Turn period

Nice To Haves

Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred

Responsibilities

Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors
Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: Generating new leads, Completing guest cards, Scheduling & conducting tours, Lead follow up
Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events
Assist with email and text campaigns in Entrata and TextUs
Represent the community and Landmark Properties in a professional manner
Maintain a positive community environment and encourage participation in Residence Life activities
Assist in resolving resident concerns/conflict by escalating to the appropriate manager
Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed
Attend and contribute to Landmark Lineup and required staff meetings
Respond to internet and telephone inquiries in a timely and professional manner
Enter Maintenance Requests, as needed
Keep detailed activity logs in prospect and resident accounts
Label & log packages and send resident notifications
Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager
Adhere and comply with corporate procedures and government laws on Fair Housing
Participate in all Turn-related activities including: Move-in and Move-out days, Unit inspections, Trash-outs