Community Ambassador- The Standard at Flagstaff

Landmark Properties • Flagstaff, AZ

18h • Onsite

About The Position

The Community Ambassador is a pivotal role at The Standard at Flagstaff, responsible for delivering exceptional service to prospective and current residents with the goal of maximizing occupancy year over year. This position involves guiding prospective residents through the entire leasing process, assisting in the planning and execution of marketing and community events, and achieving sales goals as outlined by the Leasing & Marketing Manager and Community Manager. Key attributes for this role include effective communication, the ability to meet deadlines, and efficient time management. The Community Ambassador reports directly to the Community Manager and does not have any direct reports. Landmark Properties, the parent company, is a fully integrated real estate firm headquartered in Athens, GA. It specializes in the acquisition, development, and management of high-quality residential communities, initially focusing on student housing and later expanding into single-family and traditional multifamily housing. Landmark's mission is to be the leading choice for capital partners in the housing sector, committed to maximizing property value, providing an unmatched rental experience, and upholding transparent business interactions, excellent client relations, and unwavering integrity.

Requirements

• High school diploma or equivalent required.
• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Must be available to work during summer and Turn period.

Nice To Haves

• Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc.

Responsibilities

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: Generating new leads, Completing guest cards, Scheduling & conducting tours, Lead follow up.
• Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn-related activities including: Move-in and Move-out days, Unit inspections, Trash-outs.

Benefits

• Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees