Community Ambassador- The Standard at Knoxville

Landmark Properties•Knoxville, TN

22h•Onsite

About The Position

The Community Ambassador is at the forefront of the community, responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role guides prospective residents through the leasing process, assists in planning and participates in marketing and community events, and meets sales goals as outlined by the Leasing & Marketing Manager and Community Manager. The ambassador must be able to communicate effectively, meet deadlines, and manage time efficiently. The role also involves various property operations tasks such as performing daily opening and closing checklists, inspecting models and tour routes, performing housekeeping, attending staff meetings, responding to internet and telephone inquiries, entering maintenance requests, keeping detailed activity logs, labeling and logging packages, sending resident notifications, enforcing community policies, and participating in all Turn-related activities including move-in and move-out days, unit inspections, and trash-outs. The Community Ambassador is expected to represent the community and Landmark Properties professionally, maintain a positive community environment, and encourage participation in Residence Life activities.

Requirements

High school diploma or equivalent required.
Must possess strong organization skills.
Must be reliable and have self-discipline.
Proficient in Microsoft Office Suite or related software.
Ability to work evening and weekend hours, including resident lockouts as needed.
Must be available to work during summer and Turn period.

Nice To Haves

Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc.

Responsibilities

Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: Generating new leads, Completing guest cards, Scheduling & conducting tours, Lead follow up.
Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
Assist with email and text campaigns in Entrata and TextUs.
Represent the community and Landmark Properties in a professional manner.
Maintain a positive community environment and encourage participation in Residence Life activities.
Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
Attend and contribute to Landmark Lineup and required staff meetings.
Respond to internet and telephone inquiries in a timely and professional manner.
Enter Maintenance Requests, as needed.
Keep detailed activity logs in prospect and resident accounts.
Label & log packages and send resident notifications.
Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
Adhere and comply with corporate procedures and government laws on Fair Housing.
Participate in all Turn-related activities including: Move-in and Move-out days, Unit inspections, Trash-outs.