Community Administrative Coordinator

Realty Management Services Inc•Washington, DC

11h

About The Position

ROSS Companies is looking to identify an experienced and qualified Community Administrative Coordinator at a property in Washington, DC to assist community with the day-to-day building operation and, in particular, processing of all invoices, as well as resident referrals while creating a positive impression with residents addressing any needs/concerns in professional and diligent manner ensuring customer satisfaction.

Requirements

One year previous customer service experience.
Minimum two years of office experience.
Demonstrated organizational and administrative abilities
Detail oriented with excellent organizational skills
Excellent phone etiquette, interpersonal, verbal/written communication skills
Tax credit a plus.
Professional appearance

Responsibilities

Processing of all vendor invoices. When invoices are received review to ensure billing is correct, then forward to Property Manager for approval; When AP releases check batches, Community Administrative Coordinator will review for accuracy then will copy payment receipt and place in vendor files. In the event an invoice is not paid this individual will follow up with; Vendor, Property Manager, or AP.
Process all resident referrals. Ensuring referrals are entered into the system; sent to AP for payment; Contact resident when check is received to schedule pick up; Copy the check and place in resident file.
Addresses residents questions on policies and procedures.
Receives maintenance requests from residents and determines if the request is an emergency, reacting appropriately.
Enters maintenance requests in Yardi
Answers all incoming community calls and routes to appropriate person or location taking messages as necessary.
Assists Assistant Property Manager with rent processing.
Maintain all files pertaining to community information, correspondence, etc., in an orderly manner. As well as all former resident files.
Process all payments for security deposits for former residents, including calling former resident to schedule pick up of check.
Other duties as assigned.