Community Admin Assistant, Terra West Management Services

K.G.D.O. Holding Company, LLC•Spring Valley, NV

About The Position

At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team. Our Core Focus We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live. Our Core Values – We I.N.S.P.I.R.E. Excellence Integrity – We do what’s right, even when no one is looking. Nurture – We invest in people, relationships, and growth. Service – We exceed expectations with every interaction. Passion – We bring energy and purpose to all we do. Innovation – We embrace change and lead with forward-thinking solutions. Resilience - We stay strong, adaptable, and solution-focused in every challenge. Empathy – We listen, understand, and lead with compassion. At Terra West, you’re not just taking a job—you’re joining a values-driven team that’s redefining excellence in community management.

Requirements

Minimum 6 months of customer service and/or office experience
Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm

Nice To Haves

Docuware or C3 experience
Vantaca experience

Responsibilities

Receive and respond to all homeowner calls within 24 hours.
Receive and respond to all homeowner correspondence within 3 days.
Obtain bids with specifications by deadline supplied by the Community Manager.
Type and proof all correspondence, newsletters, etc., as requested.
Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
Receive and log architectural requests and process within 2 days of receipt.
Complete an Association Closeout Inventory list for turnovers.
Reserve space for meetings. Attend meetings as requested by Community Manager.
Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
Pull account histories, homeowner files, etc. as requested.
Maintain association files.
Complete the action list provided by the Community Manager by the deadline.
Serve as backup for the front desk.
Additional duties may be assigned.