Community Admin Assistant, Terra West Management Services (Henderson)

K.G.D.O. Holding Company, LLC•Henderson, NV

7d•Onsite

About The Position

The Community Admin Assistant is responsible for providing comprehensive administrative support to the Community Manager and homeowners. This includes managing all homeowner communications, such as responding to calls within 24 hours and correspondence within 3 days, and processing violation letters and architectural requests within specified timeframes. The role also involves obtaining bids, preparing and distributing materials for Board of Director's meetings, maintaining association files, and assisting with various administrative tasks. Key competencies for this position include strong organizational and prioritization skills, meticulous attention to detail and accuracy, the ability to maintain confidentiality and exercise sound judgment, effective problem-solving skills, and excellent written and verbal communication abilities.

Requirements

Minimum 6 months of customer service and/or office experience
Computer proficiency in Word, Excel and Outlook
Typing speed 60 wpm
Ability to see and read small print, both on paper and on a computer screen, quickly and accurately
Ability to sit for extended periods of time while working at a computer
Ability to hear and speak clearly on the telephone and in person

Nice To Haves

Docuware experience
C3 experience

Responsibilities

Receive and respond to all homeowner calls within 24 hours.
Receive and respond to all homeowner correspondence within 3 days.
Obtain bids with specifications by deadline supplied by the Community Manager.
Type and proof all correspondence, newsletters, etc., as requested.
Type and log violation letter within 7 days of receipt.
Log all homeowner violation responses within 2 days of receipt.
Levy fines using charge sheet on all ongoing violations within 7 days.
Receive and log architectural requests and process within 2 days of receipt.
Complete an Association Closeout Inventory list for turnovers.
Reserve space for meetings.
Attend meetings as requested by Community Manager.
Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.
Pull account histories, homeowner files, etc. as requested.
Maintain association files.
Complete the action list provided by the Community Manager by the deadline.
Serve as backup for the front desk.
Additional duties may be assigned.