Communications Supervisor

Connecticut Water Service, Inc. • New Braunfels, TX

2d

About The Position

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Communications Supervisor to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Requirements

• Strong writing, editing, and storytelling skills for diverse audiences.
• Familiarity with media relations, crisis communications, and digital platforms.
• Excellent organizational and time-management abilities.
• Proficiency in MS Office; experience with tools like MailChimp or Everbridge is a plus. Detail-oriented and proactive.
• Ability to manage multiple priorities under deadlines.
• Strong interpersonal skills and collaborative mindset
• Comfortable engaging with media and public audiences.
• Accessible during emergencies for rapid response communications.
• Bachelor’s degree in Communications, Public Relations, Journalism, or related field required.
• 3–5 years of experience in communications, public relations, or related roles.
• Experience with internal and external communications and community engagement preferred.

Responsibilities

• Assist in implementing communication plans tailored to Texas operations, ensuring clarity and relevance for local audiences (customers, regulators, elected officials, and business partners).
• Serve as a point of contact for local media inquiries and coordinate responses with enterprise teams.
• Support community engagement activities, including education and advocacy efforts at local councils and public forums.
• Draft and distribute customer-facing materials (letters, FAQs, digital content) to explain regional initiatives and projects.
• Monitor customer feedback and sentiment in partnership with customer service; recommend improvements based on insights.
• Maintain local internal communication channels such as newsletters and assist leadership with quarterly meetings and engagement tools.
• Collaborate with HR and leadership to communicate organizational updates, benefits, and development opportunities.
• Prepare clear, accurate communications for rate cases, filings, and related regulatory initiatives.
• Assist in creating materials for new business development announcements.
• Support crisis communication protocols and assist in scenario planning for high-risk situations.
• Act as a communicator during emergencies, ensuring timely and empathetic messaging.
• Post and monitor content on social media and company websites to amplify messaging.
• Track engagement metrics and provide insights to optimize digital strategies.
• Track communication-related expenses and assist with invoice processing.
• Coordinate timelines and deliverables for communication projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees