Communications Supervisor (28553)

AMERIPRO EMS • Louisville, KY

2d • Onsite

About The Position

At AmeriPro Health, people are at the heart of everything we do! We provide a complement of services across the entire patient care continuum which delivers better patient outcomes, more efficient care, and unprecedented access to the right care, in the right place, at the right time. AmeriPro Health goes above and beyond for better patient and healthcare outcomes, more efficient care, and unprecedented access to the highest quality care. Your dedication and expertise will be invaluable in our mission to provide exceptional care to those in need. The Communications Supervisor serves as the central point of communication for emergent (911) and non-emergent requests. This role requires strong communication skills, the ability to stay calm under pressure, and sound decision-making. The Communications Supervisor oversees shift personnel, ensures accurate call processing, and coordinates effective unit deployment to support daily EMS operations. The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. We are proud to be an Equal Opportunity Employer. #AmeriPro

Requirements

• High school diploma or GED required.
• 2 years’ experience in a Communications/911/EMS/Call Center environment.
• Able to work independently.
• High-level computer skills.
• Excellent interpersonal skills.
• Customer Service oriented.

Nice To Haves

• Preferred team supervisor or shift management experience in a call center.

Responsibilities

• Supervise shift personnel and maintain adequate staffing and coverage.
• Coordinate daily communications operations, including call intake, priority assignment, and dispatch.
• Ensure accurate documentation in the CAD system and compliance with call-entry and billing procedures.
• Communicate operational updates to field crews and monitor unit status and routing.
• Deliver excellent customer service on both emergent and non-emergent calls.
• Train, coach, and support ongoing quality improvement for team members.
• Manage shift schedules, timecard discrepancies, and readiness of equipment and facilities.
• Prepare and distribute operational reports as required.

Benefits

• Competitive compensation
• Paid Time Off starting at 2 weeks; increases with tenure.
• Expansive Benefits package includes Medical; Dental; Vision; Voluntary Short-term Disability; Life, Accident and Critical Illness, Hospital Indemnity.
• Employer-paid Basic Life and AD&D
• 401(k) Employer Match 50% up to first 6% of Eligible Compensation
• Paid uniforms
• Tuition reimbursement
• Employee assistance programs (EAP)
• Employer $600 contribution to HSA with an HDHP

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees