Communications Operator - Night Shift
About The Position
Major Responsibilities: Answer all incoming/internal calls on the AMCOM/Alcatel system. Direct calls to the appropriate department/individual. Aid callers dialing out. Respond to any signals from the emergency panel and wall. Follow policy and procedure to alert all required personnel involved in the emergency. Monitor cameras and notify Public Safety if necessary. Page hospital personnel upon request. Overhead page to announce emegencies, codes, drills, etc. Exchange/troubleshoot broken pagers as needed and maintain database. Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms. Log and report trouble in to the Telecom analyst and/or AMCOM. Provide documentation on various logs, reports, projects, etc. Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
Requirements
- High school diploma or equivalent.
- 1 year experience
- Ability to speak English fluently.
- Good communication skills.
- Good keyboarding skills.
- Must type 30 wpm preferred
- Ability to see/utilize information from board, screens, over-head monitors and alarm panels.
- Must be detail oriented.
- Ability to work in a fast-paced environment.
- Must be a good multi-tasker.
- Must be patient and compassionate with callers.
- Must be able to sit thru shift.
- Ability to lift up to 35 pounds without assistance.
- For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.
Nice To Haves
- None
Responsibilities
- Answer all incoming/internal calls on the AMCOM/Alcatel system.
- Direct calls to the appropriate department/individual.
- Aid callers dialing out.
- Respond to any signals from the emergency panel and wall.
- Follow policy and procedure to alert all required personnel involved in the emergency.
- Monitor cameras and notify Public Safety if necessary.
- Page hospital personnel upon request.
- Overhead page to announce emegencies, codes, drills, etc.
- Exchange/troubleshoot broken pagers as needed and maintain database.
- Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.
- Log and report trouble in to the Telecom analyst and/or AMCOM.
- Provide documentation on various logs, reports, projects, etc.
- Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed.
- Arriving for scheduled shifts in time to be logged in and ready to take calls at start time.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
