Communications Operator - Hilton Baltimore Inner Harbor

Hilton•Baltimore, MD

9h•$20•Onsite

About The Position

The iconic Hilton Baltimore Inner Harbor is seeking a full-time communications operator to join their guest services team! This 757-room property is located next to Oriole Park at Camden Yards, Inner Harbor’s museums, the National Aquarium, and is connected to Baltimore Convention Center via skywalk! The ideal candidate for this position will possess a minimum of two years customer service experience in a fast-paced customer-facing environment requiring heavy computer usage! It would be considered an asset for this role to have previous hotel front office experience at a Hilton property utilizing OnQ. Shift Pattern\: candidates should be available to work both AM and PM shifts as needed, any day of the week/weekends/holidays as needed Pay Rate\: $20.49 per hour, paid bi-weekly on Fridays The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program\: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

minimum of two years customer service experience in a fast-paced customer-facing environment requiring heavy computer usage
demonstration of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now values
Quality
Productivity
Dependability
Customer Focus
Adaptability

Nice To Haves

previous hotel front office experience at a Hilton property utilizing OnQ

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs