Communications Operator
About The Position
POSITION SUMMARY: The Communications Operator covers the switchboard on three different 8 hour shifts (AM, PM and NOC), covering the switchboard 24 hours a day, 7 days a week. This position facilitates the communication of emergency situations with an overhead page, radio communication or electronic page. The Communication Operator is also the hospital’s first contact with the community and must provide accurate, courteous and prompt responses. POSITION QUALIFICATIONS: Education/Licensure/Certification: High School education or equivalent. Knowledge: Knowledge of and compliance with Marshall Medical Center’s Policies and Procedures. Must be able to respond quickly to emergency situations. Skills: Must be able to master the use of the PBX switchboard, juggle several callers at once and respond to calls accurately, quickly and politely. The job requires long periods of time sitting with repetitious functions. Possesses basic computer skills including Word and Excel. A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.
Requirements
- High School education or equivalent.
- Knowledge of and compliance with Marshall Medical Center’s Policies and Procedures.
- Must be able to respond quickly to emergency situations.
- Must be able to master the use of the PBX switchboard, juggle several callers at once and respond to calls accurately, quickly and politely.
- The job requires long periods of time sitting with repetitious functions.
- Possesses basic computer skills including Word and Excel.
Responsibilities
- Covers the switchboard on three different 8 hour shifts (AM, PM and NOC), covering the switchboard 24 hours a day, 7 days a week.
- Facilitates the communication of emergency situations with an overhead page, radio communication or electronic page.
- Provide accurate, courteous and prompt responses.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
