Communications Operator (Seasonal) - Waldorf Astoria Park City

Hilton

3d•Onsite

About The Position

Waldorf Astoria is looking for a Seasonal Communications Operator to join the Guest Services Team in Park City! This is an onsite position. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining. Classification: Full-Time Seasonal Shift: Various - must have a flexible schedule to work a range of shifts between the hours of 7:00am-11:00pm to include weekends and holidays. If you are a customer service driven individual with a passion for the hospitality industry, this is the perfect position for you! Want to learn more? Hotel Website, Hotel Instagram, Facebook, YouTube Why join the Waldorf Astoria Park City? Drastically discounted spa services Work in an environment where creativity and authenticity is highly appreciated Complimentary meals on duty Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts The world is yours– Your next role could be as a concierge or within a different department like Front Office, Accounts or Human Resources in over 100 different countries What will I be doing? As a Communications Operator, you are responsible delivering an excellent Guest and Team Member experience in accordance with the True Waldorf Service Standards. Specifically:

Requirements

Passion and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team
Excellent grooming standards
Strong communication skills, both written and verbal

Responsibilities

Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
Provide information and demonstrate knowledge of all hotel facilities and services
Making room reservations while gathering key information about our guests.
Completing Reservations Quality checks to ensure a seamless process for our guests during check-in & check-out.
Answer guest questions via KIPSU text messaging system.
Monthly incentives in place for upselling rooms through our FPG program.

Benefits

Drastically discounted spa services
Work in an environment where creativity and authenticity is highly appreciated
Complimentary meals on duty
Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
The world is yours– Your next role could be as a concierge or within a different department like Front Office, Accounts or Human Resources in over 100 different countries
Access to your pay when you need it through DailyPay
Health insurance
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Go Hilton travel discount program
Best-in-Class Paid Time Off (PTO)
Supportive parental leave
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)