Communications Operator I

City Of Boynton Beach FL•Boynton Beach, FL

39d•$63,618 - $66,799•Onsite

About The Position

The City of Boynton Beach Communications Center answers all emergency and non-emergency calls for police, fire, and emergency medical services. The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency police, fire, or EMS assistance, to clearly relay information for dispatch or transfer calls appropriately, and to maintain logs and records of communications activities. The Communications Division is staffed 24 hours a day, 365 days a year including holidays protecting the residents of Boynton Beach as the lifeline between the public and our first responders. Applicants are expected to be available to work shifts that may include weekends, late night and/or holidays as well as mandatory overtime. The employees of the Boynton Beach Police Department serve the City of Boynton Beach with PRIDE - Professionalism, Respect, Integrity, Dedication and Excellence. Position Starting Annualized Salary: Communications Operator I (Non-Certified): $63,617.64 Communications Operator I (Certified): $66,798.54 Applicants who possess the State of Florida 911 Public Safety Telecommunicator Certification are required to disclose this within the application process and provide documentation to Human Resources before beginning employment with the City. Newly hired Communications Operators will start at level I. Upon full completion of training employees have the potential to be moved to level II and level III. Training will include, but is not limited to, Classroom Instruction, Call Taking, Info Channel, FD Radio, and PD Radio. The following duties and functions, as outlined herein, are intended to be representative of the type of tasks performed within this classification. They are not listed in any order of importance. The omission of specific statements of the duties or functions does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Requirements

High school diploma or equivalent; and
Must become certified by the Florida and National Crime Information Center (FCIC/NCIC) within six months of employment in addition to basic Telecommunicator training; and
Must possess and maintain a valid Florida driver's license; and
Must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification within one (1) year of employment.
Failure to obtain the aforementioned required standard licenses within the allotted timeframe may result in termination of employment.
Applicants are expected to be available to work shifts that may include weekends, late night and/or holidays as well as mandatory overtime.
In accordance with FSS 401.465, effective October 1, 2012, all Communications Dispatchers must possess and maintain State of Florida 911 Public Safety Telecommunicator Certification, except new position incumbents in this classification. New position incumbents work under the direct supervision of a certified 911 Public Safety Telecommunicator until they achieve certification. Certification must be done within one (1) year of employment. All specified requirements under FSS 401.465 must be met to be eligible for certification, and must maintain the certification thereafter.

Responsibilities

Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances.
Answers incoming telephone calls; receives and transmits information, complaints, and requests for assistance.
Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; obtains necessary information and dispatches patrol cars, detectives, rescue squads, wreckers, and fire trucks; requests ambulances as needed; conducts investigations on some calls; assigns case numbers to calls.
Maintains conversation with caller to obtain/verify pertinent information and to comfort them until assistance arrives; gives emergency medical pre-arrival instructions and CPR assistance over the telephone; interacts with highly emotional people who are experiencing death, illness, domestic abuse, child abuse, mental illness, suicide, natural disasters, etc.
Operates teletype NCIC/FCIC and Palms; enters and retrieves information from computer; modifies, locates, maintains, saves, and/or clears files and records within database.
Operates radios; performs Fire Department morning radio check; monitors radio channels.
Provides information and addresses to the public and police as requested; maintains information on pursuits; knows location of units at all times.
Updates City and County locations and phone numbers.
Maintains logs and records of radio activities, police actions, and calls taken by Fire Department; prepares and files a variety of reports.
Notifies appropriate personnel and/or supervisor of critical situations, weather related information, and problems with communications or computer equipment.
Attends training courses as offered by the department or as required by law to maintain applicable certifications, remain informed of departmental operations, and to promote improved job performance.
Cooperates with federal, state, and local law enforcement agencies and their officers or representatives when activities are related to investigations with City jurisdiction.
Takes and relays messages to officers and firefighters, other divisions, or local agencies; disseminates information to various departments and divisions.
Maintains cleanliness of work area; restocks supplies.
Performs other related duties as required.