Communications Ctr Operator I

Texas Children's Careers-posted about 6 hours ago

Full-time • Entry Level

Houston, TX

5,001-10,000 employees

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We are searching for a Communications Center Operator I -- someone who works well in a fast-paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in-house communications modes; and to enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff. Think you’ve got what it takes?

Answers and directs incoming telephone calls in a professional and courteous manner
Completes page requests to hospital staff as appropriate
Connects calls to a requested extension, department, or individual as quickly as possible
Provides patient information to callers as allowed under Hospital policy and federal and state regulations
Determines where the caller needs to be directed if they are unclear, by using non-threatening inquiry techniques
Queries the appropriate system for the desired name, department, or other information
Processes long-distance calls for certain departments.
Assists in the maintenance of up to date on-call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation.
Performs other essential job-related duties.

H.S. Diploma or GED required

Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred

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