Communications Operator

AHS Vista-posted 9 days ago
Full-time • Entry Level
Onsite • Waukegan, IL
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Vista Medical Center is seeking a dedicated and reliable Communications Operator to join our team. As a Communications Operator, you will be the central point of contact for hospital staff, patients, and external callers, ensuring the smooth and efficient operation of all communication systems within the facility.

  • Answer and route all incoming calls to the appropriate department or individual.
  • Respond to emergency calls and assist in coordinating appropriate responses.
  • Monitor and operate the hospital's paging system, ensuring timely communication.
  • Relay messages and notifications between departments, physicians, staff, and patients.
  • Assist in coordinating emergency alerts and alarms, following established protocols.
  • Maintain accurate records of all communication logs and dispatches.
  • Provide information to visitors, patients, and callers in a courteous and professional manner.
  • Ensure that all hospital communication systems are functioning properly and escalate issues when necessary.
  • Assist with other administrative tasks as required by the department.
  • High School diploma or equivalent.
  • Previous experience in a customer service or communications role preferred.
  • Strong verbal communication skills and a clear phone voice.
  • Ability to multitask and handle high-pressure situations.
  • Familiarity with medical terminology and hospital operations is a plus.
  • Ability to operate various communication systems, including phone, radio, and paging systems.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Previous experience in a customer service or communications role preferred.
  • Familiarity with medical terminology and hospital operations is a plus.
  • Competitive salary and benefits package.
  • Health, dental, and vision insurance.
  • Retirement savings plan.
  • Paid time off (PTO) and holidays.
  • Professional development opportunities.
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