Communications Operations & Technology Specialist

Rich Products Corporation • Buffalo, NY

1d

About The Position

We’re seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business. The ideal candidate is a self-starter and “digital native” who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation – especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience)
• 1–3 years of experience in communications, operations, project management, or technology support
• Strong technical aptitude and ability to quickly learn new tools/platforms
• Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities
• Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI)
• Highly organized and detail-oriented, with the ability to manage multiple priorities
• Strong interpersonal skills and emotional intelligence

Nice To Haves

• Experience supporting change management or training others on communications platforms
• Natural collaborator and relationship builder who values team success

Responsibilities

• Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring).
• Manage access, permissions, and vendor relationships.
• Troubleshoot basic issues and coordinate with IT or vendor support.
• Research and recommend new tools or upgrades to enhance team efficiency and effectiveness.
• Assist in creating and publishing content across channels (intranet, email, digital signage, etc.).
• Ensure tools and platforms are optimized for user experience and accessibility.
• Partner with content owners to maximize reach and engagement.
• Organize and manage creative assets and content libraries.
• Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions.
• Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues.
• Support daily team operations, ensuring smooth workflows and consistent execution.
• Assist with project management, team planning tools and reporting dashboards.
• Help document and maintain processes, templates and best practices.
• Help create dashboards and reports to track communication performance and engagement.
• Maintain data quality and consistency across platforms.
• Analyze survey feedback and engagement metrics to generate actionable insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level