Communications Operations Specialist

Arch Insurance Group Inc. • Greensboro, NC

2d • $60,000 - $75,000

About The Position

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Job Summary: The Communications Operations Specialist will be a critical part of our internal communications team, supporting logistics, coordination, reporting and technical needs for company-wide communications initiatives. You’ll work closely with IT, business units, and the Communications team to ensure messages, information and virtual events are delivered seamlessly. You’ll also track and analyze data from events, surveys, and other channels to help shape future strategies. This is a great opportunity to build hands-on skills in event logistics, data reporting and content creation while contributing to meaningful projects that connect and engage employees across the company. This role is ideal for someone who thrives on making things run smoothly behind the scenes, problem-solving and contributing to creative communication strategies that engage employees across our organization. The Communications Operations Specialist will be a member of Arch’s global Branding and Employee Communications team, which is based in Greensboro, North Carolina.

Requirements

• Bachelor’s degree in communications, marketing, journalism, public relations, data analysis, business administration or a related field OR equivalent work experience
• Minimum of 2 years of relevant work experience
• Experience with live streaming or webinar platforms and content management tools
• Experience producing reports and analyzing communication metrics
• Solid copywriting and editing skills
• Strong attention to detail, excellent organizational skills and an ability to manage multiple tasks simultaneously
• Calm and resourceful approach to troubleshooting under pressure
• Ability to work collaboratively and strong interpersonal skills

Nice To Haves

• A creative mindset, a passion for storytelling, innate curiosity and a willingness to learn new things.

Responsibilities

• Event Logistics and Execution • Plan, coordinate and execute webinars, live streams and related events • Manage platform setup, scheduling and technical checks for livestream events using tools such as MS Teams, Zoom Webinars or similar platforms • Collaborate with presenters and stakeholders to ensure smooth delivery of live and recorded communications
• Technical Coordination • Serve as a liaison between communications, IT and business units for technical troubleshooting and coordination of video projects • Help resolve issues related to virtual event tools, streaming and content sharing
• Reporting and Analytics • Gather and track analytics to support communications planning and strategy • Coordinate and analyze employee surveys to identify trends and actionable insights • Maintain internal metrics dashboards and help build reports for routine reporting
• Content and Editorial Support • Write clear, concise and engaging content for use on internal communication channels, including the company intranet and signage • Assist in maintaining and updating pages on the company intranet, ensuring accuracy and relevance

Benefits

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level