Communications Dispatcher II – Operations Division - Bureau of Administrative Support – Public Works – (1705 TPV) (164794)

City and County of San Francisco•San Francisco, CA

23h•Onsite

About The Position

San Francisco Public Works (Public Works) is a department with a $453 million annual operating budget, an active capital portfolio exceeding $3 billion, and a workforce of over 1,700 employees. The department operates continuously, serving every neighborhood in San Francisco by designing and managing civic building and street construction, cleaning and greening public spaces, maintaining civic buildings, managing bond programs, providing job training, ensuring right-of-way safety, paving roads, repairing bridges and public stairways, expanding accessibility, and addressing major city challenges. Public Works is committed to enhancing the quality of life in San Francisco through an equity lens and outstanding public service. This position is a Temporary Provisional (TPV) appointment, meaning it is not permanent and requires the appointee to successfully pass a Civil Service examination for permanent consideration, with provisional appointments not exceeding three years. Public Works has a vacancy for a Communications Dispatcher II (1705) within its Operations Division, Bureau of Administrative Support. Under general supervision, the Communications Dispatcher II performs a variety of specialized duties related to communication dispatch functions.

Requirements

Two (2) years of verifiable experience operating a two-way radio communications base station, receiving, recording and transmitting messages from one source to another; OR
Combined total of two (2) years of verifiable experience operating a multi-line telephone, and a two-way radio communications base system. One year of this experience must have been operating a two-way radio base station.

Responsibilities

Supervises and trains assigned staff in all aspects of dispatch functions and departmental regulations.
Operates a variety of communications equipment and information transmitting devices such as multi-line telephones, keyboard, two-way radio and pager systems utilized to receive information, request reports and emergency calls from several mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.
Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.
Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.
Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.
Coordinates communications emergency procedures by working with staff from City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.
Transmits alarm information to supervisor on duty, when departments need assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs clerical duties.
Monitors surveillance equipment and intrusion alarms from on-site buildings.
Supervises and trains assigned staff in all aspects of dispatch functions and departmental regulations by providing regular on-going training to staff and by monitoring and evaluating their performance.
Makes schedule assignments and processes payroll.
Runs requested reports from various databases upon management request.