Communications Consultant

MassMutual • Springfield, MA

2d • Hybrid

About The Position

Join our fast-paced, innovative, and collaborative Operations team as a Communications Consultant . In this role, you’ll serve as a trusted advisor, designing and delivering clear, impactful communications that drive engagement, accelerate change readiness, and amplify key messages across multiple channels. You’ll combine strategic consulting, content creation, and data-driven insights to help leaders make informed decisions and enhance the employee experience. Acting as a thought partner to business leaders, initiative owners, and field readiness partners, you’ll help shape communication strategies that improve adoption of key initiatives and strengthen the field/distribution experience—directly influencing operational excellence and business performance.
As the “voice” of Operations, the Communications team plays a pivotal role in designing and implementing strategic and tactical communications, content, and logistics across multiple mediums and product lines, serving high-impact clients and audiences. This team actively fosters partnerships with all levels of leadership, ensuring clarity and trust throughout all communications. Members of the Communications team are expected to demonstrate accountability, agility, inclusiveness, and business acumen, showing courage when navigating complex or challenging situations. We value individuals who exhibit a passion for continuous learning, practice resilience and agility, and demonstrate self-awareness in their approach to work.
This role delivers strategic, high‑impact communications that align business priorities with clear, engaging messaging across the organization. It combines consultative partnership, strong content execution, and data‑driven channel management to ensure communications are effective, consistent, and future‑ready.

Requirements

• Associate’s degree
• 5+ years of Communications, Marketing, Content, PR, Digital, or Branding field experience

Nice To Haves

• Bachelor’s Degree in a related field
• Experience in drafting change management communications
• Ability to use data/metrics to influence decisions
• Results driven and detail oriented with strong problem solving and analytical skills
• Superior written, verbal, listening and organizational skills
• Desire to work as a team player and ability to contribute to a positive work environment.
• Experience collaborating and influencing across multiple teams
• Demonstrated innovation and decisiveness in fast paced environment.

Responsibilities

• Strategic Consulting: Partner with business and change leaders to align communications to organizational goals; develop plans and calendars for strategic initiatives and BAU work.
• Content Development: Identify communication needs, conduct research, and create clear, high‑quality content across email, intranet, presentations, video, and FAQs—translating complex concepts for diverse audiences.
• Channel Management: Manage and optimize communication channels using analytics to improve reach, engagement, and effectiveness.
• Governance & Quality: Ensure all communications meet brand, tone, accessibility, and documentation standards.
• Measurement & Improvement: Track KPIs (e.g., open rates, engagement, feedback) and continuously refine strategies based on data and insights.
• Future‑Ready Capabilities: Leverage AI for efficiency and personalization; apply a data‑driven mindset; design communications for hybrid and global teams; identify and resolve workflow bottlenecks.

Benefits

• Regular meetings with the Operation’s Communication Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other information platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees