Communications and Engagement Manager

American Credit Acceptance • Spartanburg, SC

22h • Onsite

About The Position

The Communications and Engagement Manager will be responsible for the development and execution of strategic internal communications plans, events and content to inform and engage associates about the company’s vision, values, business, and culture, ensuring that all communications align with ACA’s strategic goals and objectives. In addition to being our internal communications champion, this position will oversee the development of this function as the central information hub pertaining to associates’ engagement, loyalty and sentiment.

Requirements

• Bachelor’s degree and five+ years professional communications experience preferred
• Excellent writing and editing skills with the ability to identify audience and adjust the voice of the message accordingly
• Experience in video creation, editing and delivery preferred
• Experience in gathering and managing data to include survey creation and focus group facilitation
• Dynamic leader with experience leading and developing a team
• Self-starter and positive team player and influencer who can easily flex and pivot when priorities change
• Champion of organizational purpose, values, and culture
• Proficiency in MS Office Products, Adobe Creative Suite and the ability to swiftly update template-based graphics

Responsibilities

• Create integrated communication plans that are aligned with business strategy, upcoming business deliverables and initiatives, and ensure implementation of the key deliverables of these plans. Tactics to include but not limited to newsletters, announcements, emails, videos, presentations, talking points, and other enterprise-wide messaging
• Continuously seek new and effective ways to communicate with associates in the organization.
• Responsible for all corporate events including planning, budgeting, promotion, vendor relations, onsite preparations, development of presentation materials etc.
• Through partnership with HR and the business, develop the function to be the internal hub of information regarding associates. Information should be gathered through surveys, focus groups, town halls and other marketing research tactics.
• Provide appropriate clarity, consistency, and tone to all messages, linking to ACA’s Guiding Principles and Vision Statement
• Responsible for corporate charitable and community related events
• Manage cross-functional relationships across the business to ensure seamless collaboration with others
• Partner with business leaders to provide communication counsel and coaching to help engage employees in their strategy and priorities, as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager