Communications and Engagement Specialist

JACK Entertainment•Cleveland, OH

About The Position

Essential Functions: HR Operations & Support Partner with the Talent Acquisition team to support recruitment logistics, including interview coordination, job fairs, and new hire onboarding. Assist with new hire orientation facilitation and partner with Training & Development to support employee learning initiatives. Provide assistance with HRIS (UKG) functions such as password resets, data updates, and troubleshooting. Maintain accurate HR documentation and assist with daily operations, including scheduling, supply management, and meeting coordination. Represent HR at weekly property operations meetings and communicate key updates to leadership and staff. Team Member Engagement Plan, execute, and oversee team member engagement initiatives across JACK Cleveland Casino, collaborating with JACK Thistledown Racino to ensure alignment, including holiday celebrations, town halls, team rallies, and cultural events. Lead engagement and recognition programs at JACK Cleveland Casino (e.g., JACK Royalty Rewards, service milestones, and birthdays). Collaborate with Thistledown Racino to share resources, communication strategies, and best practices that enhance team member engagement and culture. Support JACK Cares and community involvement initiatives, ensuring team member participation and awareness. Gather team member feedback and recommend strategies to strengthen engagement and the overall employee experience. Serve as a key project manager for engagement activities, ensuring timelines, budgets, and deliverables are met. Internal Communications Develop and manage internal communications for JACK properties, including event announcements, leadership updates, memos, newsletters, and culture campaigns. Collaborate with HR and PR leadership to deliver timely, consistent, and brand-aligned messages to all team members across both properties. Create and execute communication plans for company initiatives, ensuring they reflect JACK’s strategic priorities, values, and tone. Maintain brand standards across all internal channels — including email, intranet, communication boards, and internal social platforms. Provide editorial oversight to ensure accuracy, clarity, and professionalism in all messaging. Support external communication efforts as needed to promote the brand and community involvement initiatives.

Requirements

Excellent verbal and written communication skills
Ability to work under pressure in a fast-paced environment with multiple priorities
Strong interpersonal skills, professional maturity, demonstrated excellent judgment
High degree of organization and administrative process skills including great attention to accuracy, timelines, and detail
Capacity to work independently with minimal direction, sometimes in ambiguous situations
Advanced professionalism and ability to maintain strict confidentiality of company and team member information
Flexibility to work a variety of hours
Expertise in Microsoft Word, Outlook, Excel, and PowerPoint and ability to quickly learn other programs
Four-year college degree in Communications and/or Marketing or equivalent experience
Must be 21 years of age.

Responsibilities

Partner with the Talent Acquisition team to support recruitment logistics, including interview coordination, job fairs, and new hire onboarding.
Assist with new hire orientation facilitation and partner with Training & Development to support employee learning initiatives.
Provide assistance with HRIS (UKG) functions such as password resets, data updates, and troubleshooting.
Maintain accurate HR documentation and assist with daily operations, including scheduling, supply management, and meeting coordination.
Represent HR at weekly property operations meetings and communicate key updates to leadership and staff.
Plan, execute, and oversee team member engagement initiatives across JACK Cleveland Casino, collaborating with JACK Thistledown Racino to ensure alignment, including holiday celebrations, town halls, team rallies, and cultural events.
Lead engagement and recognition programs at JACK Cleveland Casino (e.g., JACK Royalty Rewards, service milestones, and birthdays).
Collaborate with Thistledown Racino to share resources, communication strategies, and best practices that enhance team member engagement and culture.
Support JACK Cares and community involvement initiatives, ensuring team member participation and awareness.
Gather team member feedback and recommend strategies to strengthen engagement and the overall employee experience.
Serve as a key project manager for engagement activities, ensuring timelines, budgets, and deliverables are met.
Develop and manage internal communications for JACK properties, including event announcements, leadership updates, memos, newsletters, and culture campaigns.
Collaborate with HR and PR leadership to deliver timely, consistent, and brand-aligned messages to all team members across both properties.
Create and execute communication plans for company initiatives, ensuring they reflect JACK’s strategic priorities, values, and tone.
Maintain brand standards across all internal channels — including email, intranet, communication boards, and internal social platforms.
Provide editorial oversight to ensure accuracy, clarity, and professionalism in all messaging.
Support external communication efforts as needed to promote the brand and community involvement initiatives.