Communication & Training Design Supervisor - BDC

Holman•Maple Shade, NJ

6d•$87,550 - $124,755•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is looking for a Communication & Training Design Supervisor – BDC to join their team! This is a hybrid position based in New Jersey.

Requirements

Bachelor’s degree in a related field or equivalent work experience
3-5 years’ experience in the related area as an individual contributor
Education or professional experience in Communications and/or Instructional Design
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Proven ability to lead and coordinate cross-functional teams in instructional design, training operations, and executive communications.
Strong background in stakeholder management, including intake, prioritization, and delivery of high-impact projects under tight timelines.
Familiarity with adult learning methodologies, accessibility standards, and compliance requirements for training content.
Ability to manage operational workflows such as scheduling, communications, and resource allocation in a fast-paced environment.
Skilled in executive-level communication support, including presentation design and proposal development.
Experience reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and scalability.

Nice To Haves

Additional education, certifications, or other distinctions are a plus
Proficient in learning management tools such as Articulate, Rise and Workday are a plus

Responsibilities

Set team goals, priorities, and operating cadence across Instructional Designers, Training Admin, and Business Development Leads; allocate resources and manage workload.
Translate business objectives into learning roadmaps and oversee content development for Sales Advisors, Service Advisors, in-store employees, remote BDC partners, and strategic ad hoc Retail initiatives.
Review and approve learning artifacts (storyboards, scripts, assessments, eLearning, facilitator guides).
Own training operations and LMS governance including scheduling, rosters, communications, content uploads (SCORM/xAPI), metadata accuracy, reporting, and documentation.
Guide executive communications and project support—intake/prioritize requests; oversee high-quality presentations, proposals, and memos for senior leaders. This includes editing of all communications.
Drive stakeholder alignment with Retail leadership, Store Ops, BDC, Quality, HR, Training, IT and all other stakeholders; manage intake, scoping, status updates, and approvals.
Lead measurement and insights—define success metrics, build dashboards, analyze adoption/learning impact, and recommend improvements.
Coach and develop the team—performance check-ins, skills development, mentoring, and succession planning.
Directly manage strategic initiatives from a project management perspective, as needed.
Perform all other duties and special projects as assigned