Training & Content Specialist - BDC

Holman•Maple Shade, NJ

4d•Hybrid

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman is looking for a Training & Content Specialist – BDC to join their team! This is a hybrid position based in New Jersey.

Requirements

Bachelor’s degree in a related field or equivalent work experience
Education or professional experience in Communications and/or Instructional Design
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Strong attention to detail
Ability to multitask and manage multiple projects at one time
Strong verbal and written communication skills
Strong research and presentation skills
Comfort working independently with minimal supervision
Experience creating polished, visually appealing deliverables
A self-motivated innovator with a deep understanding of Holman preferred
Ability to work with department leadership and leverage our data to help improve department performance

Nice To Haves

Additional education, certifications, or other distinctions are a plus
A self-motivated innovator with a deep understanding of Holman preferred

Responsibilities

Support all training activities, including coordination and communication for Sales & Service Advisor onboarding and Core Sales & Service training programs.
Schedule training sessions and ensure all participants, facilitators, and resources are prepared.
Provide graphic design support to assist Instructional Design team with development of engaging and effective learning experiences
Assist with meeting and event planning, including logistics, communications, and materials preparation.
Maintain and update the Pulse Retail Hub with current training materials and organizational resources.
Provide technical support and troubleshooting for BDC Sales & Service teams to ensure smooth use of training tools and platforms.
Reviewing and improving communication processes, methods, and tools to increase efficiency, knowledge and collaboration within the department and with our internal stakeholders
Perform all other duties and special projects as assigned