Communication Specialist

Lithia & Driveway•Medford, OR

1d•$17 - $24•Remote

About The Position

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey! The Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications. They will be responsible to ensure one contact resolution to both our internal and external customers.

Requirements

Minimum 2 years of related experience
Strong attention to detail and a strong sense of urgency
Excellent written and verbal communication skills
Proven ability to manage multiple systems simultaneously
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Associate’s degree preferred (not required)
Background in banking, finance, or accounting strongly preferred
Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Responsibilities

Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis
Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry
Navigate multiple systems and applications interchangeably to resolve issues efficiently
Document and escalate inquiries appropriately, following established processes
Resolve internal and external customer inquiries related to: Payment issues Inventory questions Funding concerns Banking inquiries General customer concerns
Deliver service across multiple channels (phone, email, chat)
Maintain high standards of quality, responsiveness, and results-driven performance
Assist in developing and updating knowledgebase solutions for training and informational purposes
Contribute to improving procedures and processes to enhance customer satisfaction
Meet Quality Assurance program objectives to ensure excellent service delivery
Align daily responsibilities with long-term company vision and strategic goals
Prioritize tasks effectively in a deadline-driven environment
Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners