Benefit Communication Specialist

Memorial Health•Springfield, IL

23h•Onsite

About The Position

The Benefit Communication Specialist (BCS) is employed by BCInsourcing and plays a key role in delivering consultative benefits education and enrollment support to new and existing colleagues. This position provides personalized, one-on-one benefit counseling, executes data-driven outreach strategies, and supports onsite client enrollment activities. The BCS serves as an onsite representative for BCInsourcing and is responsible for delivering a high level of customer service, accuracy, and regulatory compliance throughout all benefit enrollment processes.

Requirements

High School Diploma or GED (or equivalent combination of education and related work experience)
Prior experience in Human Resources, specifically with colleague benefits
Ability to obtain and maintain a Life, Health, and Accident Insurance Producer’s License within the required timeframe
Strong verbal, written, and interpersonal communication skills
Demonstrated ability to clearly explain benefit information to diverse colleague populations
High attention to detail with strong accuracy in data entry and documentation
Strong organizational and time-management skills with the ability to manage multiple priorities during peak enrollment periods
Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA
Valid driver’s license and ability to travel to client sites
Proven relationship-building skills and professional presence
Self-directed work ethic with the ability to represent the company onsite with limited supervision
Professional experience demonstrating self-motivation and results-driven performance

Nice To Haves

Advanced degree completed or in progress
Working knowledge of insurance products, including core and voluntary benefits
Active Life, Health, and Accident Insurance Producer’s License at the time of hire

Responsibilities

Conduct individualized benefit review sessions with newly hired and existing colleagues to educate them on benefit options and support informed enrollment decisions
Proactively contact colleagues to schedule benefit review appointments and complete follow-up outreach as needed
Analyze colleague census and demographic data to develop targeted communication and outreach strategies that drive enrollment participation
Review, evaluate, and counsel colleagues on core and voluntary benefit plans, including coverage options, costs, eligibility, and enrollment timelines
Respond to inbound colleague inquiries related to benefit plans and enrollment; complete outbound follow-up calls as required
Accurately enter colleague and enrollment data into designated systems at the time of enrollment
Complete paper applications and electronic enrollments in accordance with established procedures and deadlines
Plan and support new hire orientations, open enrollment events, and onsite enrollment projects
Assist with the development and execution of benefit communication strategies aligned with client objectives
Maintain a professional demeanor and deliver exceptional customer service to colleagues, clients, and internal partners
Participate in client meetings and collaborate with internal case partners as assigned
Escalate colleague issues, complaints, or concerns to leadership or Human Resources when appropriate
Travel to client locations during open enrollment periods and for special projects as required
Comply with HIPAA regulations, enrollment and licensing requirements, quality assurance standards, and company policies
Maintain an active Life and Health (and Accident, where applicable) Insurance Producer’s License, complete continuing education requirements, and notify the Licensing Department of any status changes
Perform additional duties as assigned